Front Desk Representative

APPLY AT: https://www.grandcanyonsquire.com/careers.htm

JOB SUMMARY:

Accountable for providing personal attention, responsiveness, dependability, promptness, employee competence, and politeness to our guests, thereby ensuring guest satisfaction with all aspects of their stay.

FUNCTIONAL ACCOUNTABILITIES:

• Accountable for providing personal attention, responsiveness, dependability, promptness, employee competence, and politeness to our guests and other team members. This includes non-verbal communication such as eye contact, active listening, and body language.,
• Maintain a courteous CAN DO attitude towards our guests, as well as other team members.
• Handle registration and departure for guests efficiently and courteously at all times while constantly aware of room availability and the rate at The Best Western Grand Canyon Squire Inn, as well as other local properties.
• Work closely with Housekeeping and Maintenance to process and service guests and other team members efficiently by communicating rushes, tour arrivals, departures, VIP rooms, and repairs.
• Accurately maintain your issuing bank following proper cash handling procedures.
• Provide accurate and timely information on services and amenities within The Best Western Grand Canyon Squire Inn, and the surrounding area, both voluntarily and upon request.
• Work to become familiar with group reservations, advance deposits, special packages, VIP rooms, and special requests.
• Understand OPERA reservations system to maintain current and future reservations. As well as reserve, cancel, and change reservations for other Best Western Properties upon request.
• Keep Front Office and Back Office neat, orderly, and efficient at all times.
• Maintain proper security and guest confidentiality at all times.
  • Never announce guest room numbers, volunteer information in regards to our guests, and ensure proper information is shown before allowing access into a guest room.
• Complete all tasks assigned to you on the shift checklist in a timely accurate manner
• Other duties as assigned.

PHYSICAL AND ENVIRONMENTAL DEMANDS:

• Ability to stand for long periods
• Dexterity for fingering, handling, and wrist motion.