Front Desk Receptionist/Office Assistant

Receptionist & Office Assistant - Rhode Island

M. Solomon Casket Company is a family owned and operated business based in Cranston, RI since 1908 with 6 locations from Pennsylvania to Maine. We provide a variety of products to funeral homes across the region. Our business is founded on the tenets of excellent customer service, superior products and reliability.

We are looking to hire a Customer Service Representative with office administrative responsibilities that has great verbal and written communication skills, a strong attention to detail, and is comfortable in a fast paced environment.

You are a great fit for this role if you have 2- 3 years experience responding to customer inquiries by primarily telephone and email regarding product and services offered, incoming orders, billing or product delivery details with accuracy and efficiency. You work with a sense of urgency to solve customer requests and ensure members of the team across multiple functions are kept informed. A plus if you have experience with daily office tasks surrounding product inventory management, order entry, order fulfillment, or fleet management.

This is a position with growth opportunities in the areas of Billing, Inventory Management and Warehouse Operations. If you have a desire to make a real impact across multiple departments in a growing small business please apply!

Receptionist Responsibilities

• Act as the primary receptionist for the company providing great customer service via telephone, email or in-person interactions to resolve problems and requests
• Develop strong product knowledge and understanding of company protocols in order to serve customers efficiently and effectively
• Identify and assess customers’ service needs and work collaboratively gather information from other departments in order solve problems
• Build sustainable relationships and trust with customers through open and proactive communication
• Work closely with the office staff, sales representatives and warehouse staff to perform daily duties
• Manage local accounts payables

Operations Responsibilities

• Maintenance of driver and fleet compliance files
• Coordinate with warehouse managers to maintain materials, equipment, and supplies for the warehouses' daily needs
• Support Warehouse Managers and Operations Manager in fleet management (i.e. purchasing, servicing, state inspections and registrations of vehicles)
• Manage inventory and order fulfillment / shipping of ancillary product lines such as jewelry and urns
• Assist office manager and company leadership on key projects around HR, Accounting, Marketing or Sales Operations

Requirements:

• Bachelor's degree preferred
• 3+ years experience in an high paced office environment
• A plus if proficient with Google Suite (Gmail, Google Docs, Google Sheets, Google Drive)
• A plus if proficient with Microsoft Excel
• Previous work experience in inventory management, order entry, order fulfillment, or fleet management a plus
• Experience in the funeral service industry a plus

Work Hours and Pay:

• Monday- Friday 7:30-4p
• Paid time off
• Health benefits available
• 401K with company match

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Receptionist: 3 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location