Front Desk/ Marketing Intern

Job Title: Front Desk Intern

Department: SGBR, Front Office

Reports To: Senior Front Office Manager

FLSA Status: Non-Exempt

Position Summary

The Front Desk Internship is available to students who are currently enrolled in an accredited degree program related to the Hospitality Industry. The internship will be an extensive Front Desk training program, during which the student will learn the various policies, procedures and systems to help prepare them for a role in Front Office Operations.

Essential Duties and Responsibilities

1. Assist in the daily functions of the Front Desk and assure that all services meet the standards set by the resort. This may include, Guest registration and room assignments, accommodating special requests whenever possible.

2. Possess a thorough knowledge of resort, rates, packages and discounts - how to handle them and how they relate to other departments.

3. Possess a thorough knowledge of resort credit and check cashing policies and procedures and adhere to them.

4. Develop a proficient knowledge of unit locations, types, outlets, hours of operation and staff.

5. Notify housekeeping of late check-outs, early departures, special requests, and early check-ins.

6. Develop a working knowledge of the reservations department; accept same day and future reservations when necessary.

7. Know cancellation procedure, as well as guest check-out and special handling procedures.

8. File and post charges and credits to master and city ledger accounts.

9. Read and initial pass-on log, real bulletin boards daily for updated information.

10. Report any unusual occurrences and/or requests to management.

11. Answer phone by third ring using proper etiquette and modulations.

12. Keep the desk clean and neat using spare time and in proper uniform.

13. Maintain neat personal appearance in the public areas of the resort.

14. Use a favorable, attentive, and positive approach to all guests so that they get the best impression of the resort and its staff.

15. Be aware and utilize all safety procedures and caution on the job.

16. Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements

The Front Office Internship requires that candidates be currently enrolled in an accredited degree program related to the Hospitality Industry. Prefer some hospitality experience, multi-line phone system, SMS property management program system.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Availability

Sandestin Golf and Beach Resort is open and operational 24 hours a day, seven days a week. Employees are required to be available to work: days, nights, weekends, and holidays.

License Requirements

Valid driver’s license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years.

Rules and Regulations

All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy.

Language Skills

Must be able to speak, read, write, and comprehend the English language.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.