Front Desk Manager

About Westgate New York Grand Central
An iconic retreat that offers easy access to all the best New York City landmarks, Westgate New York Grand Central is the premier choice for hotels near Grand Central Station in Midtown Manhattan. Our completely renovated Luxe rooms feature luxury beds, full private bathroom with quartz vanity and backlit LED mirrors, herringbone wood flooring, triple pane windows to reduce the noise from the busty NYC streets and more!

Westgate Resorts is seeking a Front Desk Manager for our Westgate New York City property, right in the heart of Times Square! You will be responsible for leading and supporting the front desk team, as well as providing a guest-centric approach to all inquiries. We are seeking a determined individual with previous hotel management experience that possesses outstanding leadership capabilities and has a high drive to be successful. Apply now!

Responsibilities

• Perform property inspections to ensure that service levels are of highest standards.
• Support Front Desk with any guest situations that arise
• Act as liaison between all departments to ensure proper communication and teamwork is taking place
• Responsible for the overall direction, coordination, and evaluation of units
• Interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving guest issues

Qualifications

• Must have open availability, weekends required
• Previous front desk hotel management experience required
• Manages four subordinate supervisors who supervise a total of 20+ team members in the Front Office

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Tuition Assistance
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
• Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY 10017: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Leadership: 1 year (Preferred)
• Hotel or Resort: 1 year (Preferred)
• Union: 1 year (Preferred)

Work Location: One location