Front Desk

General Summary of Duties: Responsible for a variety of clerical and filing duties including the filing of reports into charts and charts into files.

Essential Functions: (This list may or may not include all of the duties assigned)

• Develop and maintain proficiency in the use of the Practice Management System.
• Files records daily in appropriate sections of patient charts and keeps charts in proper order.
• Maintains chronological order in placing reports in patient records.
• Retrieves and distributes patient medical records for medical staff review.
• Posts test reports and other correspondence to medical records and documents lab results when appropriate.
• Copies records when requested with proper approval.
• Copies patient information and forwards to requesting party after receiving appropriate consent to release medical records.
• Sorts and stores all patient files.
• Maintains files and records in a confidential manner. Types correspondence as requested.
• Assist in care and maintenance of department equipment and supplies.
• Prepares daily bank deposits.
• Retrieves medical records or other data from off-site storage facility.
• Answer phones and welcome patients into practice.

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology and office procedures. Knowledge of English grammar, spelling and punctuation to type simple correspondence.
• Knowledge of basic arithmetic to make simple calculations.
• Skill in using computer programs and applications. Ability to sort and file materials by alphabetic or numeric system.
• Ability to read, understand and follow oral and written instructions. Ability to establish and maintain effective working relationships with staff.

Education:

High school graduation or GED. Completion of medical terminology course preferred.

Experience:

Minimum of one year of general clerical and computer experience preferred with exposure to medical terminology.

Physical/Mental Demands:

• Work may require some hand dexterity for office machine operation, frequent stooping ad bending to files and supplies, or occasional lifting up to 50 pounds to waist height.
• Manual dexterity for using a calculator and computer keyboard.

Environmental/Working Conditions:

• Work is performed in an office environment around the clinic’s files.
• Involves some contact with staff. Work may be repetitious at times.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.