Front Desk

PURPOSE:

In all of our centers, the first point of contact for our patients is the Front Desk Receptionist. As first impressions are lasting, it is imperative that our personnel portray patience, understanding, and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Maintenance of patient's chart:

• Patient demographics
• Billing information
• Copy photo I.D. and insurance card
• Obtain necessary consent form signatures, including HIPAA policy

2. Verification of Insurance Benefits:

• Benefits are confirmed through electronic or phone contact with the insurance provider for every patient encounter
• Eligibility and financial responsibility information must be communicated clearly to patients
• Benefit information is documented in the patient record

3. Assist with Patient Collections:

• Daily chart prep will include identifying patient financial responsibility for each visit and any outstanding balances due
• Assist with patient questions regarding billing and insurance payments

4. Schedule patient appointments:

• New and follow up appointments within the practice
• Consultation appointment referrals

5. Assist with incoming phone calls:

• Manage incoming calls and transfer appropriately
• Take complete and accurate messages and ensure message delivery in a timely manner

MINIMUM QUALIFICATIONS REQUIRED:

• Ability to maintain a cheerful, positive and respectful attitude
• Excellent organizational and interpersonal skills
• Good telephone, computer, and typing skills

EDUCATION/EXPERIENCE REQUIRED:

• High School graduate or equivalent
• 1+ year experience as medical receptionist preferred, but not required

PHYSICAL DEMANDS:

Balancing: Yes
Crouching: Yes
Pulling: Yes
Carrying: Yes
Grasping: Yes
Sitting: Yes
Climbing: No
Kneeling: Yes
Standing: Yes
Crawling: No
Lifting: Yes
Seeing: Yes

JOB DESCRIPTION CLAUSE:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.