Front Desk / Guest Service Agent - Fairfield By Marriott Charleston
- Full-Time
- Charleston, WV
- Chesapeake Hospitality
- Posted 3 years ago – Accepting applications
Job Description
Image: Overview: Do you like meeting new people and providing hospitality? We are looking for a Full-Time Front Desk / Guest Service Agent at the Fairfield by Marriott Charleston who is able to multi-task and provide excellent customer service to our guests. The Fairfield by Marriott Charleston is a limited service, pet friendly hotel that features 95 guest rooms, a state of the art Fitness Center, and a comfortable patio area with a fire pit. Managed by Chesapeake Hospitality, our hotel is a great getaway close to the state capital with a friendly and thoughtful staff. #bestteamintown #customerservice #hospitality #chesapeakehospitality #checkin #checkoutPosition Summary: The Front Desk / Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay, in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Responsibilities: Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
Identify, solicit and sign up potential reward members (if applicable).
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Process sales for guest marketplace, dry cleaning, postage and other miscellaneous transactions.
Complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
Be familiar with all in-house groups.
Fill in and support coworkers and team as needed to ensure efficient operation.Qualifications: Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
Maintain a warm and friendly demeanor at all times.
Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask, delegate and prioritize to meet deadlines.
Attend all hotel required meetings and trainings.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.Benefits:
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations
Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information:Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.
Apply to this Job
Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
Build rapport with rewards members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay.
Identify, solicit and sign up potential reward members (if applicable).
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Process sales for guest marketplace, dry cleaning, postage and other miscellaneous transactions.
Complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Be aware of all rates, packages, special promotions and closed out/restricted dates as listed.
Be familiar with all in-house groups.
Fill in and support coworkers and team as needed to ensure efficient operation.Qualifications: Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
Maintain a warm and friendly demeanor at all times.
Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask, delegate and prioritize to meet deadlines.
Attend all hotel required meetings and trainings.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.Benefits:
We offer competitive wages and benefits that include:
FULL-TIME BENEFITS
- Medical, Dental & Vision Insurance
- Flexible Spending Account
- 401k retirement plan
- Long-Term & Short-Term Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Paid Time Off
- Holiday Pay
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations
Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information:Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.