Front Desk Coordinator - Per Diem

Under general supervision, the incumbent serves as a Clinical Coordinator for the Department of Vascular Surgery. Duties include providing administrative and clinical support to faculty specializing in Vascular and Endovascular in their administrative, clinical, teaching, research and service activities. Responsible for planning and coordinating the clinical patient activity for the practice.

Schedule patient care appointments related to outpatient ambulatory settings to include lab appointments, special procedures, and other ambulatory clinics. This position will also coordinate surgery scheduling to include but not limited to pre-operative clearances, anesthesia appointments, coordination of surgical appointments and post-operative appointments. Surgery coordination to include insurance authorization, working with operating rooms/hospital vendors, communicating with patients on date/time/location for surgery and assisting with any other miscellaneous task associated to the surgery coordination. Ensures smooth day-to-day operations at the clinic level. Communicates with patients regarding appointment treatment plans and upcoming appointments.

Works closely with authorization team members, Call Center staff, and clinical staff to ensure proper authorization, optimize patient scheduling, and improve access. Performs a variety of other administrative duties in support of patient care services. Will serve as back up to assist faculty with Academic files, hospital applications, course materials, and seminar meetings. Responsible for coordinating and executing projects, independently composing correspondence, managing complex appointment calendar, and coordinating meetings and special events. Coordinates travel arrangements and processes reimbursements.

Interfaces with clinical staff and patients via phone and EPIC EMR. Answers and triages incoming calls. Sorts and prioritizes incoming mail and faxes. Prepares and distributes clinic notes to referring physicians and medical records and completes appropriate administrative EPIC responsibilities relating to patient documentation. Type and prepare documents, memos, and emails as requested for faculty. Attends meetings. Develops and maintains extensive filing systems. Processes and manages any patient-related health insurance questions and communicates with health insurance organizations to ensure appropriate insurance authorization received prior to care being performed. Other related duties as assigned.

• Proven three (3) years of experience in working in a large complex healthcare setting.

• Demonstrated experience handling scheduling, registration and authorization.

• Proven experience in working with Health Insurance companies and Community Medical Groups.

• Demonstrated knowledge of various insurance including HMO, PPO, POS, etc.

• Experience coordinating, planning, maintaining and arranging complex calendars for meetings, events, programs and appointments.

• Experience coordinating surgical cases, surgical health insurance authorizations and working with hospital operating rooms.

• Experience producing marketing materials, letters, correspondence and/or reports containing tables, slides, graphs, etc.

• Strong experience with editing and proofreading documents, as well as writing clear, accurate correspondence, meeting minutes, and/or reports.

• Excellent knowledge of English grammar, spelling, punctuation and sentence structure/formats, demonstrated skill in composing correspondence.

• Three (3) years of relevant experience in administrative coordination in a healthcare setting.
• Vascular and Endovascular experience
• Vascular terminology.
• Experience using EPIC.
• Experience using BLINK.
• Knowledge of medical/scientific terminology.
• Knowledge of UC policies and procedures regarding purchasing, pay authorization, travel, and entertainment expense reimbursement.
• Bilingual.

• Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
• Employment is subject to a criminal background check and pre-employment physical.