Front Desk Coordinator

Your Responsibilities

In the role of the Front Desc Receptionist you will oversee the administrative duties of our medical clinic, and create a wonderful first impression for members as the first person they interact with. You will be responsible for managing our phone lines and moving patients through the intake and checkout process. You will interact smoothly with all patients and Sollis staff, and ensure that all procedures are closely followed so the medical team can concentrate on the well-being of our patients.

Specifically, your duties will include:

• Answer the Sollis medical hotline. Direct patients to the correct channels for their medical care, billing questions or other needs
• Prepare new records, files, and maintain records in Salesforce (customer relationship management tool) and ECW (our electronic health record)
• Keep entire office space and suites neat and clean, oversee maintenance staff
• Perform administrative duties as needed, especially around inputting medical information to the proper channels and tech systems
• Distribute mail and handle routine correspondence
• Perform back-office duties pertaining to inventory and space management when needed
• Maintain office supplies and ensure the clinic is well stocked

Experience
We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• Excellent administrative background, especially in managing customers on the phone
• Previous experience in a medical office
• Customer Services/Hospitality skills/experience.
• Ability to efficiently execute (and often improve) established office routines and policies.
• Are a rising star, looking for a challenging opportunity to build the operations of a growing business.

Skills
To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and interpersonal skills
• Excellent attention to detail and a conscientious personality type
• Excellent communication skills and the ability to work cross-functionally among departments and teams
• Strong database and systems skills, especially with Salesforce and ECW (our electronic health record)
• Ownership and accountability - a "buck stops here" attitude, happy to take ownership for projects and problems and make sure they are executed to the highest standards
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas

About Sollis Health

Sollis Health is a healthcare services business currently revolutionizing emergency medicine and urgent care. Founded in 2016, Sollis is a members-only 24/7 medical concierge service with state-of-the-art facilities in New York, Los Angeles, Miami and the Hamptons. Staffed with top Emergency Room physicians, our medical centers handle simple complaints, acute medical emergencies, advanced imaging needs and Covid-19 testing and care. Sollis gives patients the smart, simple and stress-free care they deserve in a serene environment with no wait and no appointment.

New York City clinics are located on the Upper East Side and Tribeca, with house calls available in the Hamptons and the New York Metropolitan Area. The Los Angeles clinic is located in Beverly Hills, with house calls in the surrounding Southern California area. In Fall of 2021, Sollis plans to open a fourth location in South Florida. Expansions in Los Angeles and New York are also forthcoming.

The company now serves 7,000+ members who rely on Sollis for all medical needs as well as care and advocacy in an often inefficient industry. We are a fast-growing, VC-backed organization rapidly expanding across the country. We are looking for energetic and passionate self-starters who are excited about healthcare and want to raise the standards for excellent emergency and urgent care.