Front Desk Coordinator - Arlington, TX

Overview:

Texas Oncology/TCRS requires employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

Texas Colon & Rectal Specialists is looking for a Front Desk Coordinator to join our team! This position will work and support our Arlington, TX. location; 906 West Randol Mill Rd. ,STE 200, Arlington, Texas 76012. Texas Colon & Rectal Specialists is a specialty surgical division within Texas Oncology that is committed to providing leading-edge treatments for colon and rectal diseases and disorders. We are one of the largest colorectal care specialist groups in the United States. We are committed to growing our mission to provide you with the most advanced, compassionate colorectal healthcare. Being a large group simply means we can offer more convenience to our patients. Texas Colon & Rectal Specialist (TCRS) is here to provide our patients with leading-edge treatment for anal abscesses, fistulas, fissures, colon cancer, hemorrhoids, and ostomy care. Whether it is in-office visit or telemedicine, we are here for you.

What does a Front Desk Coordinator II do?

Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and procedures.

Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Responsibilities:
The essential duties and responsibilities:

• Coordinates all front office work and patient flow activities.
• Resolve all office-based issues and tasks related to equipment, computer and supplies.
• Answer telephone calls, re-direct calls as appropriate, and assist callers with questions or concerns.
• Maintain accurate, real-time, physician/clinic schedules ensuring that patients are scheduled properly.
• Enter patient insurance and demographic information, including any new/updated information into the patient accounting system.
• Ensure historical medical record is scanned into EMR, for established patients.
• Review patient balances, and insurance coverage levels to determine patient financial responsibility, including co-insurance rates for in-office procedures.
• Perform all check-out tasks including scheduling patients for follow-up appointments and printing educational material and patient visit summaries as requested.
• Balance receipts daily and reconciles daily work.
• Create office-based claims and push to the insurance company's daily
• Confirm referrals are current and in the chart
• Assist in retrieving in office procedure precertification's
• Maintain the Workflow dashboard which includes missing slips & no shows

Qualifications:
The ideal candidate for the Front Desk Coordinator will have the following minimum qualifications:

• Knowledge of patient registration and insurance verification procedures.
• Knowledge of medical terminology.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skill in operating a computer, copy machine, fax machine, scanner and multi-line telephone.
• Skill in multi-tasking and preparedness to cover other front office and clinic functions as necessary.
• Ability to speak clearly, concisely and compassionately.
• Ability to read, understand and follow oral and written instruction.