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Front Desk Concierge Job In Sunset Key Cottages At Key West, FL
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Front Desk Concierge

  • Full-Time
  • Key West, FL
  • Sunset Key Cottages
  • Posted 2 years ago – Accepting applications
Job Description

We are seeking a full-time Front Desk Concierge at Sunset Key Cottages. Front Desk Concierge is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service.

The responsibilities of this position include, but are not limited to:

  • Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.
  • Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and hotel.
  • Answer guest questions regarding local area facilities and be able to give proper directions to these areas.
  • Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests.
  • Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by guest.

What We're Looking For

  • Ecellent communication skills, both verbal and written.
  • Ability to work a flexible schedule and willingness to work nights, weekends, and holidays.
  • Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills.
  • Knowledge of the surrounding area and all of its attractions.
  • Knowledge of OPERA and related computer programs

What We Offer:

  • Medical
  • Dental
  • Paid time off

How to Apply

  • Indeed
  • In person at 245 Front Street Key West, FL 33040

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift

Supplemental Pay:

  • Commission pay

Ability to commute/relocate:

  • Key West, FL 33040: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Day Shift (Preferred)

Work Location: One location

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