Front Desk Associate Portsmouth Naval Shipyard FLEX

The purpose of this position is to provide front desk and/or reservation functions for the lodging program.

The purpose of this position is to provide front desk and/or reservation functions for the lodging program. Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude, demonstrate effective communication skills; professionally interact with guests; answering guests questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports form the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.

Not required

No

02

• Job family (Series)

  0303 Miscellaneous Clerk And Assistant

• Requirements

  RequirementsConditions of Employment
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
  Qualifications

  Resumes must include information which demonstrates experience, knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

  A qualified candidate possess the following: Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.

  Must be skilled in the use of a personal computer and various software programs.

  Must be possess basic math and reading skills.

  Must be able to communicate clearly and effectively both verbally and in writing in English.

  Ability to handle, control, and account for large amounts of cash.

  Education

  Must be at least 18 years of age and possess a high school diploma or equivalent.

  Additional information

  Conditions of Employment Cont.:

  Work is primarily performed in an office environment. Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds. This position may be designated ALPHA personnel. This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

  This position is an overnight position.

  Salary is dependent on experience and/or education.

  Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education.

  This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

  Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

  The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

  
  
  How You Will Be Evaluated

  You will be evaluated for this job based on how well you meet the qualifications above.

  You will be evaluated for this job based on how well you meet the qualifications above.

  Resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

  
  Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire.
  
  Background checks and security clearanceSecurity clearance

  Other

  Drug test required

  No

• Required Documents

  Required Documents

  Proof of Education : copy of High School diploma or equivalent

  Declaration of Federla Employment

  DD214 if applicable

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• Benefits

  Benefits

  We value our employees and considers them to be the greatest asset of our organization. As an employer of choice, we are committed to attracting and retaining the “best of the best” by providing comprehensive benefits that are a valuable part of the total compensation package. Our benefits package include medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement and 401(k) savings plans, paid vacation, and sick time.

  Review our benefits

• The public

  U.S. citizens, nationals or those who owe allegiance to the U.S.