Front Desk Associate

The Grand Lodge on Peak 7 is hiring!

SUMMARY: Our Front Desk Associate position provides front line customer service to resort owners and guests while being a part of a tightknit team who works hard and plays hard! This position is responsible for tasks such as registering guests, responding to phone inquiries, assisting with guest requests, changing room assignments and upholding resort policies. We provide a generous benefits package, including free tickets to sporting events and concerts, medical, dental, and vision insurance, paid time off, paid time to volunteer, and more!

BENEFITS AND COMPENSATION: This full time job includes a benefits package of:

• Starting at $17 per hour
• Medical, dental, and vision benefits
• Retirement plan benefits
• Paid Time Off, including sick leave, parental leave, and paid volunteer time
• Employer paid Short Term Disability and Group Life Insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES: Included but not limited to:

• Greet, register and assign rooms to guests and owners. Assist with all inquiries pertaining to resort services, registration, shopping, dining, entertainment and travel directions.
• Inform guests and owners of important information on the resort and ensure they visit the concierge desk.
• Respond to guest and owner inquiries regarding reservations and use of ownership.
• Be completely knowledgeable and capable of making all types of reservations for guests and owners and assist them in making reservations whenever possible rather than sending guests to the Reservations department
• Act as resort telephone operator and answer the switchboard phone as needed.
• Verify accuracy of guest room folios and make necessary corrections. Interact with Night Auditor as needed.
• Ensure that both Housekeeping and Maintenance are informed of daily arrivals and departures, as well as any same day reservations, and ensure units are properly locked off for arriving guests.
• Insert all tasks for Housekeeping and Maintenance into company software program and assist Housekeeping and Maintenance in understanding the notes regarding room moves, special cleans, maintenance issues and guest and owner requests.
• Assist in operating the Grand Essentials store.
• Maintain and manage various projects. Be proactive in the design and implementation of systems to complete the projects. Take the initiative to make the projects successful. Submit monthly measurable results.
• Foster strong cross department communication and synergy.
• Enforce resort policies, as needed, following resort protocol.
• Cross-train with the Activities Desk and Night Audit to cover and assist as needed.
• Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
• Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
• Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
• Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with all contacts, always being helpful and courteous.
• Wear proper uniform and name badge and adhere to Company appearance standards at all times.
• Attend and participate in company-wide training sessions and department staff meetings.