Front Desk Associate @ Hilton Hotel

To be considered for the Front Desk Associate position, submit application to www.cherrycove.com/careers

Job Summary: The Front Desk Associate is an hourly non-exempt position and reports directly to the department supervisor. This position is responsible for the overall check-in and check-out experience of the hotel guests. Typical work hours are between 7am and 11pm, Sunday through
Saturday.

Essential Functions:

1. Aligns with the policies, procedures and standards of the Cherry Cove Group, hotel brand and franchise
2. Greets customers immediately with a professional, friendly and sincere welcome, using a positive and articulate speaking voice
3. Demonstrates a commitment to guest service by proactively responding to guest needs and delivering excellent customer service
4. Actively listens to customer requests and responds professionally and appropriately ensures prompt resolution of pricing conflicts, stay inconveniences, etc.
5. Provides welcome packet containing room key, tokens of appreciation, gifts, etc. to guests
6. Responds to e-mail requests in a timely and professional manner
7. Completes all aspect of front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
8. Retrieves and delivers mail, packages, and facsimiles in a timely manner
9. For Select Service hotels, assists with preparation and serving of breakfast
10. Responsible for the overall sanitation of hotel front desk and lobby area as assigned
11. Other duties as assigned

Safety and Security:

1. Coordinates with local health, safety, fire, and building inspectors to ensure compliance with all applicable codes and regulations
2. Recognizes, reports, and corrects conditions which may create security and safety hazards
3. Understands and adheres to policies and procedures for the hotel’s key control and lost and found systems
4. Participates in on-going safety training
5. Wears appropriate personal protective wear as necessary while working

Required Knowledge, Skills, and Abilities:

1. Ability to consistently provide excellent customer service
2. Ability to exercise good judgment
3. Ability to read, listen, and communicate effectively in English
4. Ability to multitask
5. Proficient in computer and electronic technology
6. Ability to complete Brand required training within Brand specified timeframe
7. Ability to obtain CPR Certification
8. Ability to use basic math and provide proper cash back to customers

Education and Experience:

1. High school diploma/GED
2. Prior experience in customer service, preferred

Physical and Environmental Conditions:

1. Must be able to stand and walk for long periods of time, and be able to bend at the waist and stretch above the head

Due to the nature of the position, you can expect to standup the majority of the time. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting or training rooms, and residences. Use of safe work place practices is required.

This document only provides a general description of the position. It is neither intended nor represented as providing a fixed and/or complete list of its duties, skills, efforts, responsibilities or working conditions. Management has the right at any time to change these duties or description herein.

The Cherry Cove Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Pursuant to the Americans with Disabilities Act (ADA), the Amendments Act of 2008 (ADAAA),
Titles I and II of the ADA of 1990, and Sections 503 and 504 of the Rehabilitation Act of 1973,
The Cherry Cove Group will not discriminate against any employee or applicant for employment because of a physical or mental impairment with regard to any position or program for which that person is qualified.

Job Type: Part-time

Pay: $11.82 - $16.36 per hour

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All Customers and employees are required to wear a mask and practice social distancing

Ability to Commute/Relocate:

• Baltimore, MD 21224 (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Communication method(s) used:

• Email
• Phone
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• www.cherrycove.com/careers

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place