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Front Desk Associate - Job In The St. Clair Hotel At Chicago, IL
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Front Desk Associate - Full -Time

  • Full-Time
  • Chicago, IL
  • The St. Clair Hotel
  • Posted 3 years ago – Accepting applications
Job Description

WHO IS OUR IDEAL CANDIDATE?

  • Someone to help our guests! Show off your city and be the tour guide for the guests – send them to your local favorites.
  • Make an impact on your guests by making each experience unique and tailored to them.
  • Sincere smiles go miles – we want someone who loves hospitality. When was the last time you did something nice for someone?
  • Empowered individuals are our favorite – be your bold self.

WHAT DOES A DAY AS A FRONT DESK ASSOCIATE LOOK LIKE?

  • Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
  • Takes reservation requests and making adjustments to reservations as needed
  • Works with Hotel Management and other team members to provide an excellent guest experience
  • Uses our front desk computer system to complete customer transactions and run reports
  • Communicates with the housekeeping team to be aware of room availability or guests

QUALIFICATIONS

  • HS Diploma or equivalent work experience
  • 1-2 years in a similar position at a downtown Chicago Hotel
  • Basic office skills (i.e. math, cash handling, computer skills, etc.)
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