Front Desk Agent/Night Auditors

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

Benefits

• 401(k) Retirement Plan
• Health
• Supplemental Insurance
• Paid Time Off
• Paid Training
• Fantastic Company Culture

Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Making travel arrangements for the guests
• Providing information to guests about the procedures, policies and facilities of the hotel
• Providing the guest with the necessary tourism information
• Making reservations on behalf of the guests for live entertainment, cinema and even sightseeing tours
• Handling all customer complaints and queries
• Taking messages for the visitors
• Issuing receipts to the guests
• Calculating the guest bills
• Making accommodation reservations for guests who may be relocating
• Coordinating the delivery of guest laundry needs as well as special requests
• Ensuring the safety and security of all guests
• Preparing hotel correspondence
• Coordinate Suite Shop sales
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Maintain all training requirements as set forth by General Manager
• Assisting guests with safety deposit box forms and keys as outlined by GM
• Other duties as assigned by FOM, GM, Sales Manager
• Wear a provided uniform and nametag at all times on property
• Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
• Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of house or any other area of hotel.
• Announce presence and enter guest rooms in accordance with Company standards and procedures.
• Respond to guest’s requests for immediate repairs.
• Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
• Report lost-and-found items in accordance with hotel procedures

Qualifications

• Valid Driver's License required
• 1 year of customer service preferred
• High school diploma or equivalent
• Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 20% of the time
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance