Front Desk Agent/Night Auditor

Responsibilities:

- Greet guests an complete check-in process

- Input and retrieve information from the computer and PMS system

- Confirm guest information, room rate, selection of room, code electronic keys, etc.

- Provide information to guests about hotel amenities & local area.

- Assist guests with check-out

- Ensure rooms and services are correctly accounted and charged.

- Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates

- Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge.

- Use up-selling techniques and promote marketing programs to maximize room occupancy and profit.

- Answer and manage phone calls in a timely manner, managing multiple tasks at once.

- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.

- Field guest complaints, conduct research, and resolve and negotiate solutions for guests satisfaction.

- Receive, retrieve and relay messages and packages to guests.

- Other duties as assigned.

Requirements:

- Front desk experience preferred, but will train the right fit.

- Experience with brand is a strong plus.

- Highly motivated and self-directed.

- Exceptional customer service skills required.

- Must possess strong computer skills

- Ability to move and occasionally lift up to 20 pounds and stand for extended period of time.

- A can-do attitude and heads-on approach

- A flexible schedule that allows availability days, nights, holidays and weekends based on the demands of the hotel.

Job Types: Full-time, Part-time

Pay: $9.50 - $10.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overnight shift

Experience:

• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: One location