Front Desk Agent

Job Title: Front Desk Agent/Guest Service Agent

Reports: Front Office Manager / GM

Position Summary:

The Front Desk agent represents the hotel to the guest throughout all stages of the guest’s stay. They are responsible for operating the front desk while providing a variety of hotel services for guests in order to optimize guest satisfaction and hotel revenues. Front Desk Agents must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail oriented.

Essential Duties and Responsibilities:

§ Book guest reservations using knowledge of occupancy, arrivals and departure information.

§ Greet guests immediately with a friendly and sincere welcome.

§ Register guest into hotel in a prompt and courteous manner using up selling techniques to maximize room rates.

§ Prepare for all group check ins and outs, VIP arrivals, and any special assignments given.

§ Pre-register, block reservations following hotel rate structures, discounts and sell strategies.

§ Handle cash and credit card transactions accurately and securely.

§ Be familiar with all events, functions, and groups as well as the hotel brand, product and surrounding area.

§ Protect confidential guest information and the privacy of guests

§ Work closely with Housekeeping in keeping room statuses up to date.

§ Coordinates requests for maintenance and repair work.

§ All other duties as assigned.

Knowledge, Skills and Requirements:

§ Must be attentive to details.

§ Be timely in all communications and requests by management

§ Must have the ability to handle pressure in meeting deadlines and prioritize tasks.

§ Must have the ability to work independently and use independent judgment with minimal supervision.

§ Must produce high-quality work that has been proofed and is error free.

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Experience:

• Customer Service: 2 years (Preferred)
• Hotel Front Desk: 1 year (Preferred)

Work Remotely:

• No