Front Desk Agent

FRONT DESK ASSOCIATE

Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settlethe guest’s account upon completion of their stay.

Previous hotel or customer service experience is not required but is a plus.

Responsibilities

· Maintain accurate front desk cash drawers, room sales, and accurate folio transactions

· Greet, register, and assign rooms to guests

· Issue room key and escort instructions

· Transmit telephone messages

· Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment

· Keep records of room availability and guests' accounts

· Compute bills, collect payments, and make change for guests

· Make and confirm reservations

· Post charges such as room, sundry items, fax, copy or telephone

· Make restaurant,transportation, or entertainment reservations, and arrange for tours

· Deposit guests' valuables in safe deposit box

· Answer telephone calls promptly and politely in accordance with hotel policies

· Restock coffee station as needed

· Restock work area -maintain neat and organized work area

· Deliver supplies to guests as needed

Job Type: Part-time that could lead into Full Time

Salary: $10.00 to $13.00 /hour

Job Type: Part-time

Pay: $10.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends

COVID-19 considerations:
All Guests and employees are mandated to wear masks while in public areas of the hotel.

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

• 10-19
• 20-29
• 30-39

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place