Front Desk Agent

Our hotel is next to I-75 in Gainesville's retail district, in easy reach of dining and shopping options. The University of Florida is two miles away – we have plenty of UF spirit with corn hole and a custom Gator ping pong table in the courtyard.

The Doubletree Gainesville is hiring a Front Desk Agent.

The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

As a Front Desk Agent your responsibilities will include:

-Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
-Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
-Able to work through customer service related issues
-Any other duties or responsibilities which might be required by a manager supporting, laundry, breakfast and some public area cleaning

Requirements:

*Available on flexible shifts on Weekday, Weekends and Holidays.
*Possessing strong written and verbal communication skills
*Previous hotel front desk experience
*Proficient with technology

Job Types: Full-time, Part-time

Benefits:

• Health insurance
• Paid time off

Schedule:

• Weekend availability

Work Location:

• One location

Work Remotely:

• No

Work Location: One location