Front Desk Agent

Join our family of team members to receive these amazing at work perks: competitive wages, paid vacation and holiday pay, health benefits (medical, dental, vision, 401(k) with employer matching, and other employer paid benefits), discounted hotel stays, and more!

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.

Job Specific

• Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
• Obtain necessary credit and payment information from guests
• Coordinate with other hotel departments to satisfy guest requests
• Provide detailed information about hotel facilities and operating hours
• Sell rooms in accordance with Front Desk sales strategies
• Receive and transmit guest messages
• Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
• Read Group Profiles and Banquet Event information on a daily basis
• Maintain the cleanliness and excellent condition of equipment and work area
• Other duties as assigned
• Maintains clean and excellent condition of Front Desk area
• Maintains proper stock of all supplies in Front Office
• Executes emergency procedures in accordance with hotel standards
• Notifies appropriate individuals and departments of any problems or unusual matters of significance
• Attends all appropriate hotel meetings and training sessions
• Is polite, friendly, and helpful to guest, employees and management
• Promotes and applies teamwork skills at all times
• Complies with all hotel standards, policies, and rules
• Complies with safety regulations and procedures
• Remains current on hotel information and changes

General

• General knowledge of hotel departments
• Excellent communication skills – oral and written
• Excellent guest service skills
• Knowledge of computer programs utilized in property management
• Able to work a flexible schedule, including weekends and holidays
• Must be able to stand for an eight-hour shift

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Work Location: One location

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Education:

• High school or equivalent (Required)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)

Work Location: One location