Front Desk Agent - Homewood Suites By Hilton Durham NC

Full Time Benefits, 401K, Tuition Reimbursement, Travel Discounts Worldwide

What Makes a McKibbon Hotel Front Desk Agent?

The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

• Front desk agents provide exceptional customer service
• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• Front desk agents will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Front desk agents will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• Front desk agents will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• You will resolve discrepancies on the room status report with housekeeping.
• Front desk agents will train with and learn Food and Beverage operations to fill in as needed.

• Previous experience working as a front desk agent or in a similar role is preferred but not required
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment (highly desired)
• Flexible work schedule
• Proficiency with computers
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• The ability to input and access information in the property management system and/or points-of-sale system
• Great verbal and written communication skills
• The ability to create a fun and supportive working environment