Freight Coordinator/CSR

Duties & Responsibilities

• Performing or supervising the handling of all freight from shipper to receiver.
• Developing and maintaining a customer base according to geographic area.
• Communicating all service issues to the customer promptly.
• Selecting loads effectively through dedicated lanes, brokerage, and customer needs.
• Booking freight in each assigned area to ensure a balance of trucks and loads.
• Maintaining positive customer and driver relations.
• Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.
• Attend meetings to improve problem accounts and service issues.
• Coordinating schedule changes with salespeople, customers, and company departments according to customer requirements.
• Provides services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.
• Handling customer correspondence, complaints, and inquiries for each account in their territory.

Requirements

• High school diploma or equivalent in education, paired with professional work experience.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information with high levels of accuracy and energy.
• Computer proficiency and ability to navigate between multiple programs.
• Displays and demonstrates an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment.

EOE. Offer of employment is contingent upon the successful completion or pre-employment screen and background check.

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