Franchised Guest Service Representative

Additional Information: This hotel is owned and operated by an independent franchisee, Bricton Group, Inc. (The). The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

The Bricton Group has landed in San Antonio and we are excited to open our newest hotel in the Airport Market in February 2022, the Marriott San Antonio Airport Hotel. This full-service property has 367 rooms and over 15K sqft of meeting space. We are currently building a dynamic team of strategic leaders for this brand new property and we are currently looking for a Guest Service Representative. If you are passionate about the Front Desk discipline and have the skill set to develop, execute and deliver superior service then please review the qualifications and send your resume to Diane Castro Human Resource Director, dcastro@marriottsanantonioairport.com. We offer competitive pay, paid time off, incentive pay and great benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Greets and completes established check-in procedures for arriving guests on a daily basis, using computerized methods to ensure guest satisfaction in the rooms requested.
• Perform guest departure (check-out) on a daily basis by following computer procedures in order to close guest accounts and ensure accuracy on the folio. Correct any problems that may have been added to the folio to insure a satisfied guest at check-out.
  Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Answers inquires and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
• Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake-up calls and setting trace requests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs the shift check list to ensure accuracy of all aspects of the shift.
• Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.
• Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.
• Serves as a cashier and attendant for gift shop as needed
• Cross train as AYS operator.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.


HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekend, night shifts, and/or overtime. Also, depending on business demand, hours may be reduced at any time.

This company is an equal opportunity employer.

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