Franchised General Manager

Posting Date Jan 26, 2021
Job Number 21008002
Job Category Property Leadership
Location Fenway Hotel Autograph Collection, 453 Edgewater Drive, Dunedin, Florida, United States VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-Time
Relocation? N
Position Type Management
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging & Development. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

Functions as the operational leader of the hotel with responsibilities including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both management company and property ownership. Ensures implementation of the Mainsail service strategy and initiatives with the objective of meeting or exceeding guest expectations. Holds departmental team accountable for strategy execution and guides their individual professional development. This position is actively involved in the local community and builds strong relationships with businesses and customers. Uniquely represents Mainsail brand values in all leadership actions.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability and market share; ensures property business plans are aligned with Mainsail business strategies; translates corporate strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and occupancy; ensures that property business plans and employees are aligned with the core values and service focus of Mainsail; holds departmental teams accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Talent Management and Organizational Capacity

Creates a cohesive and high performance management team that continuously strives for positive results and improvement; coaches department managers by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Core Values

Serves as a passionate brand advocate and ensures that the intent of the Fenway Hotel brands are pulled through in the guest experience; communicates a clear and consistent message regarding property and company goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents brand values in all leadership actions.

Business Information Analysis

Reviews business related data such as market activity, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Ensures all employees are treated fairly and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Understands and ensures compliance with local labor laws.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest / customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property / brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; ensures that products, services, and events attain the appropriate publicity.

Company Policy, Procedures, and Standards Compliance

Ensures property compliance with legal, safety, operations, labor, and Mainsail operating standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel & Restaurant Management (preferred), or related major; 10 years’ experience in hotel operations management, sales and marketing, finance and accounting or related professional area.

• General Manager experience in full-service hotels.

• Ability and willingness to work flexible hours including weekends, and late nights.

• Strong background in Food and Beverage preferred.

• Proficiency in Microsoft Windows, Excel, Power Point, Outlook and Word.

• Must be able to work with, understand and interpret financial information, hotel operations data, forecasting proficiency and balance sheet management.

• Ability to communicate with owners, partners and corporate officers.

This company is an equal opportunity employer.

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