Franchised Front Desk Supervisor

Posting Date Feb 09, 2022
Job Number 22017423
Job Category Rooms & Guest Services Operations
Location Fairfield Inn & Suites Denton South/Corinth, 6557 South Interstate 35E, Corinth, Texas, United States
Brand Fairfield Inn & Suites
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Additional Information: This hotel is owned and operated by an independent franchisee, Nimbus Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

The front desk supervisor will be responsible to directly supervise all front office personnel and ensure proper completion of all front office duties. Direct and coordinate the activities of front desk, reservations, guest services, and telephone areas. Attendance is particularly important as the hotel business demand may require working longer hours than mentioned. Dedication to this position is of high importance as it is about filling in the gaps for any missing employee on any shift or duty.

Communication, organization, interaction, dedication, and professionalism are a requirement for this position. Must be able to manage any shift that cannot be filled and be available 24 hours, 7 days a week. Have knowledge of computer skills and property management system including night auditing.

Must have the ability to train new front desk employees and teach all brand standards as well as the property management system. Excellent customer service is a must for this position. Bilingual preferred but not required.

Job Requirements

• Dress code should be professional and sharp as presence is highly visible at the front desk area at most times. This will give a positive impression to all guests.
• Prepare monthly reports and budget for front office department.
• Take care of customer care services, issues, and requests.
• Acknowledgement of current brand standards running current promotions for guests or associates.
• Responsible for running daily, weekly, and monthly events about reports showing reservations.
• Discussion of the daily events and reports should be conversed with the front desk agent on duty.
• Assist in solving guest billing discrepancies and communicate with upper level management regarding how situation was resolved.
• Check Quore daily as well as on duty for guest complaints.
• Train, cross-train or retrain all front office personnel.
• Supervise workload during shifts.
• Maintain working relationship and communicates well with all departments.
• Verify the accurate room status information and communicate it to all concerned departments.
• Resolve guest problems efficiently, quickly, and courteously.
• Review and complete credit limit report. Monitor high balance guest and take appropriate action.
• All group information must be prepared prior to check-in. Relay information to appropriate personnel.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Uphold the hotel’s guest commitment to hospitality.
• Prepare performance reports related to front office.

• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. • • Monitor selling status of house daily i.e. flash report, allowance etc.

• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Monitor all V.I.P’s special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office logbook and Guest feedback forms daily.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Prepare Front Desk Schedule accordance to budget and needs of the hotel and submit for approval.
• Perform other duties as requested by management.

This company is an equal opportunity employer.

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