Franchise Development Specialist

Principal Duties and Responsibilities:

• Understanding the business, the profile of a successful franchisee, and our sales process, identifies, works, and manages potential sources of franchisees
• Cultivates positive relationship with current franchisees, using them as references for potential franchisees as appropriate
• Manages ongoing workload effectively and efficiently; using strong organizational skills, develops calendars and checklists for certain ongoing work
• Regularly checks email and other systems through which work is requested
• Proactively makes outbound calls or sends emails to prospects to sell company’s features and benefits
• Proactively identifies process improvements that make the department more efficient and effective
• Documents activities and follow up in appropriate systems regularly and accurately
• Documents processes followed in order to ensure tasks are able to be replicated accurately
• Maintains process and procedure manual for the area
• Listens to, and incorporates, feedback
• Works as part of a team, ensuring work done is complementary and not duplicative or conflicting

Internal/External Relationships:

Plays a key role as the “face/voice of Brightway” to current and potential franchisees. Participates as a member of the Marketing team. Works with all levels of the organization to promptly resolve issues to ensure satisfaction.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or related field
• Knowledgeable about, and skilled in using, commonly understood sales techniques, processes and procedures
• Ability to perform work with a high degree of accuracy; exceptional attention to detail
• Superior customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction
• Superior interpersonal skills
• Excellent verbal and written communicator; must be able to convey ideas in a clear and concise manner
• Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
• Excellent independent judgment and decision making
• Understanding of Brightway systems; regularly updates activities accurately
• Ability to learn, embrace and put into practice new concepts and skills
• Superior ability to manage own time, activities and resources; models behavior for others
• Team player; must be able to contribute to the team and rely on others to achieve objectives

About Brightway Insurance:

Named one of the Best Places to Work in Northeast Florida for the past two years, Brightway Insurance is a national property/casualty distribution company that sells through a network of franchises and independent agents throughout the U.S. The company is among the largest Personal Lines agencies in the country and has been recognized as a Franchise 500 company by Entrepreneur for seven years. Founded in 2008, Brightway has since grown to over 200 locations across 22 states serving customers in all 50 states, and we’ve been named one of the Fastest Growing Companies in Northeast Florida by the Jacksonville Business Journal for 11 consecutive years. At Home Office, our employees are focused on delivering holistic business support that empowers agents to sell more.

Brightway employees enjoy:

• Competitive salary
• Paid time off
• Medical/Dental/Life/Disability Insurance
• Market-leading 401(k) with 4% match
• Tuition reimbursement regardless of course of study
• Comprehensive paid training

Most importantly, they enjoy a family-based culture of inclusiveness where they can build positive, supportive relationships with co-workers, customers and agents.

Learn more about open positions at Brightway and starting a career with the company at Brightway.com/careers

Brightway is an Equal Opportunity Employer and a Drug-Free Workplace.