Food & Beverage FOH Supervisor - Winter Season

WINTER PARK RESORT OVERVIEW:

Who We Are: At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Don’t be fooled by our convenient location, though… you’ll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you!

Who We Are Looking For: Winter Park Resort is a place for mountain lovers, adventure seekers, and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and discover the adventure that will keep you coming back for more. Whether you are looking to have your first taste of a winter season in the Rockies or to build a long-term career, we have something for everyone. We work to play. Are you in?

Perks & Benefits: There’s more than a free season pass waiting for you! You don’t just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, you’ll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

• Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.
• Discounted tickets for your friends & family
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees
• 401(k) plan with generous company match for all employees
• Paid parental leave of up to 6 weeks for eligible employees
• Generous food & beverage and retail discounts,
• Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don't worry the uniforms are provided!

• Assists in the responsibility for daily operations of the front of house staff that prepare and serve meals and beverages to our guests
• Assists in the planning, organizing, staffing and directing of service operation for the food service unit consistent with departmental goals, policies and procedures
• Coordinate activities among various departments such as kitchen, dining room and catering services
• Ensure that guests are satisfied with their dining experience
• Arrange for the routine maintenance of the restaurant, its equipment and facilities
• Assists in the responsibility for all the administrative and human resources functions of running the business
• Supervising routine food service operations
• Ensure that food and service meet appropriate standards
• Assists in the selection and development of staff through formal interviewing, hiring, training and when necessary terminating employees
• Retain good employees
• Oversee training of new front of house employees and explain the establishments policies and practice
• Oversee schedule work hours for all staff
• Help with cooking, clearing or other tasks as necessary
• Reinforce established procedure to ensure that food is served properly and in a timely manner
• Investigate and resolve guests complaints about food quality or service
• Monitor orders in the kitchen to determine where backups may occur
• Direct the cleaning of the dining areas, kitchen and washing of table ware, kitchen utensils and equipment to comply with government sanitation standards.
• Monitor the actions of the employees and patrons on a continual basis to ensure the personal safety of everyone
• Follow procedural guidelines and training programs to meet/exceed the regulations imposed by local health and liquor laws
• Ensure proper hours of pay for employees
• Complete paperwork to comply with licensing laws and reporting requirements of tax, wage and hour, unemployment compensation, and social security laws
• Assist with responsibility of accuracy of business and employee records
• Use of inventory tracking software to compare the records of sales from the POS with the record of current inventory
• Use internet to track industry news, find recipes, conduct market research, purchase supplies or equipment, recruit employees and train staff
• Oversees proper cash handling procedures
• Assists in the responsibility for locking up the establishments, checking that the grills, ovens and lights are off and switching on the alarm system
• Follows security procedures for daily and long term control of inventory, cash handling, equipment and the facility and safeguards to prevent significant dollar loss to the resort
• Maintain as reasonably safe work environment that meets or exceeds OSHA and MSDS regulations
• Assists in the total operation of all food related special events for groups from 20 –10,000
• Be environmentally conscious in all facets of operations from product purchasing to energy management control
• Procurement of entertainment when applicable
• Assists in the responsibility for all computer operating systems
• Accurately maintain labor scheduling tool due each week
• Fill out daily variance reports
• Conduct daily shift meeting
• Coordinate daily features for staff tasting
• Must complete daily tasting of all products for temperature
• Must complete daily line check with kitchen manager/Sous chef
• Complete manager walk thru of facility prior to opening

POSITION SUMMARY

Assists in the responsibility for daily operations of the front of house staff that prepare and serve meals and beverages to our guests. The FOH Supervisor will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

• Assists in the planning, organizing, staffing and directing of service operation for the food service unit consistent with departmental goals, policies and procedures
• Coordinate activities among various departments such as kitchen, dining room and catering services
• Ensure that guests are satisfied with their dining experience
• Arrange for the routine maintenance of the restaurant, its equipment and facilities
• Assists in the responsibility for all the administrative and human resources functions of running the business
• Supervising routine food service operations
• Ensure that food and service meet appropriate standards
• Assists in the selection and development of staff through formal interviewing, hiring, training and when necessary terminating employees
• Retain good employees
• Oversee training of new front of house employees and explain the establishments policies and practice
• Oversee schedule work hours for all staff
• Help with cooking, clearing or other tasks as necessary
• Reinforce established procedure to ensure that food is served properly and in a timely manner
• Investigate and resolve guests complaints about food quality or service
• Monitor orders in the kitchen to determine where backups may occur
• Direct the cleaning of the dining areas, kitchen and washing of table ware, kitchen utensils and equipment to comply with government sanitation standards.
• Monitor the actions of the employees and patrons on a continual basis to ensure the personal safety of everyone
• Follow procedural guidelines and training programs to meet/exceed the regulations imposed by local health and liquor laws
• Ensure proper hours of pay for employees
• Complete paperwork to comply with licensing laws and reporting requirements of tax, wage and hour, unemployment compensation, and social security laws
• Assist with responsibility of accuracy of business and employee records.
• Use of inventory tracking software to compare the records of sales from the POS with the record of current inventory
• Use internet to track industry news, find recipes, conduct market research, purchase supplies or equipment, recruit employees and train staff
• Oversees proper cash handling procedures
• Assists in the responsibility for locking up the establishments, checking that the grills, ovens and lights are off and switching on the alarm system
• Follows security procedures for daily and long term control of inventory, cash handling, equipment and the facility and safeguards to prevent significant dollar loss to the resort
• Maintain as reasonably safe work environment that meets or exceeds OSHA and MSDS regulations
• Assists in the total operation of all food related special events for groups from 20 –10,000
• Be environmentally conscious in all facets of operations from product purchasing to energy management control
• Procurement of entertainment when applicable
• Assists in the responsibility for all computer operating systems
• Accurately maintain labor scheduling tool due each week
• Fill out daily variance reports
• Conduct daily shift meeting
• Coordinate daily features for staff tasting
• Must complete daily tasting of all products for temperature
• Must complete daily line check with kitchen manager/Sous chef
• Complete manager walk thru of facility prior to opening

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School Diploma or GED required
• College degree or equivalent experience with specific training in the areas of operation, customer service, finance, marketing and personnel

Experience:

• Minimum 3-5 years’ experience in actual food and beverage operations supervision preferred

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Knowledge of food and beverage equipment, required
• Ability to operate company vehicles and snowmobiles if needed
• Proven leadership skills
• Business skills
• Demonstrated interest and aptitude in food service, required
• Working knowledge of Microsoft Office and basic computer functionality required
• Valid US Driver’s License ad clean motor vehicle record preferred
• Working knowledge of local liquor and health codes
• Working knowledge of bartending and bar controls
• Tips certified

Food Service Environment:

• Most work tasks are performed indoors. Temperature is moderate and controlled and the noise level in the work environment is usually moderate.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.
• While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
• Frequently required to climb or balance and taste or smell.
• Regularly lift and/or move up to 40 pounds on a regular and continuing basis.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay rate: $18.00

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law. Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

contract, implied or otherwise, other than an “at will” relationship.