Floor Supervisor, Housekeeping

Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better -- this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.

Your mission:
Should you decide to accept it.

Leaping tall buildings in a single bound not required but it couldn't hurt.

If you have an eye for detail, cleanliness, and are passionate about leading a team, then this job is for you. You will be responsible for maintaining Virgin Hotel's high standards of cleanliness in supervising the cleaning of guest rooms. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs in order to engage the guest to let them know that you are there to take care of them with your genuine and "go the extra mile" service. You can also do this by training the room attendants and everyone else in your team as much as possible. Your teamwork and willingness to help others will be on display as you help your fellow teammates and room attendants in inspecting and at times cleaning the rooms. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty:
What exactly you will be doing.

This role will work closely with Manager and or Director of Housekeeping to:

• Assign work to room attendants and train associates in housekeeping duties
• Inspect rooms to make sure that they are up to Virgin Hotels standards of cleanliness
• Assist throughout department as needed, this may include cleaning rooms
• Help conduct linen inventories
• Help control department costs
• Communicate with other departments any problems that need attention
• Complies with the key policy established by the company
• Communicate with manager any safety issues
• Ensure safety and hotel policies
• Helps log "lost and found" items at the end of the shift to security
• Report to designated shift in assigned attire
• Motivates team to establish positive guest and associate relations
• Complete a manager's request within reason
• Follows all company policies
• Report to designated shift in assigned attire on time (if applicable)
• Flexibility to work different shifts, including on the weekends, holidays and nights.
• Additional tasks assigned by manager

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place.

• Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have:

• Current, legal and unrestricted ability to work in the United States
• High school or equivalent education required.
• Preferred: Additional foreign language

Recommended nice-to-have

• Requires knowledge of the various positions within the Housekeeping Department
• Comfortable using technology as a tool
• Able to stand for a minimum of eight hours a day
• Frequent bending, stooping, reaching
• Performs the same task repeatedly

Valuable Traits

• Proactive
• 50% logical / 50% creative
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "good attitude."
• Enjoy process improvement
• Evoke inspiration in those around you and encourage them to create their best work.
• Results oriented
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated
• Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled