Float (40 Hours) Referral Support Specialist

Provide one-to-one, compassionate care and love your job

Trinity Health At Home provides compassionate, exceptional care where people are most comfortable: at home. We are the area's most comprehensive home care provider with trusted quality of care. With new strategy, vision and technology, we are growing and shaping the future of healthcare!

We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical excellence with advanced, easy-to-use remote monitoring technology and 24/7 access to our Virtual Care Center RNs.

Referral Support Specialist Position Summary

The Customer Care Center (C3) Referral Support Specialist role will support the HCCs (hospital- based liaisons) with referral entry and referral insurance verification. This role acts as data entry support. Will be responsible for accepting, importing and entering referrals from our RHMs into Home Care Home Base. This role is also responsible for the insurance verification and authorization for certain payers.

Your opportunity

• Enjoy a truly patient-centered focus
• Excel with supportive, motivated colleagues in an inspiring environment
• Flexibility
• Competitive salary
• Career paths and professional development
• Learn the industry's best, easy-to-use, advanced technology

Other benefits

• Health, dental and vision insurance
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation

Minimum Qualifications

• High School diploma required with equivalent 2-4 years industry experience; Associate's Degree preferred
• 2-3 years home care, hospice, discharge planning, or case management experience preferred
• Working knowledge of governmental reimbursement criteria, knowledge of third party/managed care contracts related to Trinity Health At Home services preferred
• Microsoft computer skill set required; experience with Trinity Health At Home software platforms and applications preferred
• Working knowledge of standard office equipment and remote technology required

About Trinity Health At Home

Trinity Health At Home is a national home care, palliative care and hospice organization serving communities in twelve states. We are is a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare!

Apply now!

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.