Fire Lake Restaurant Supervisor

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

Position Summary

To supervise the operation of assigned restaurants by implementing strategies and services which meet the needs of owners, employees and guests

Key Responsibilities

Responsibility #1: Supervises the operation of assigned restaurants and/or lounges

• Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Carlson Hotel standards
• Confirms daily specials and new menu additions with the Restaurant Chef
• Assists in overseeing the food and beverage service provided in assigned outlet(s); coaches employees on effective service and food presentation techniques
• Inspects assigned restaurant(s) and lounge area(s) on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
• Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
• Properly executes check control procedures
• Maintains sanitary and safe work environment for guests and employees

Responsibility #2: Provides employees with the information needed to perform their job effectively

• Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities
• Assists in prioritizing and assigning work
• Provides feedback to the employee and department managers on the employees’ performance of job responsibilities

Responsibility #3: Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements/Skills

• Minimum two years restaurant experience, preferably in hospitality industry
• High school diploma required
• Strong oral and written communication skills
• Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
• Aptitude to resolve conflicts with guests, supervisors and employees
• Knowledge of local, state and federal liquor laws and regulations
• Ability to multitask and work well under pressure
• Basic computer skills in Microsoft Office Suite

Physical Demands

• Long hours are sometimes required, ability to work a flexible schedule
• Ability to stand for long periods of time
• Ability to lift up to 25 pounds on a regular basis and push or pull up to 75 pounds occasionally
• Good manual dexterity for the use of common office equipment

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.