Fire Alarm Service Coordinator

Are you looking for a position that will grow into a career in a high demand industry? Do you want to invest your time into professional growth and development? Do you want to work for a company that provides competitive pay and great benefits?

Performance Systems Integration is a leader in the Pacific Northwest Fire and Life Safety industry with offices in the Seattle and Portland Metro areas. We approach our business with a “customer first” attitude in all that we do. For more than fifteen years, we have been working to provide our clients with the latest code compliant products and services- keeping their facilities safe and up-to-date with all local codes and standards. We are seeking highly motivated individuals to join our team of professionals who provide excellent customer service to our valued customers in Puget Sound. https://www.psintegrated.com

We are hiring for a Fire Alarm Service Coordinator to join our growing team! In this role, you would be responsible for organizing and scheduling our Field Technicians and processing the administrative aspects of our service and installation department. You will be expected to coordinate between customers, contractors, Field Technicians, and Sales staff to ensure smooth and profitable projects from start to finish.

Duties

• Schedules and dispatches team of technicians ensuring maximum travel efficiency.
• Create and maintain service ticket and job queue databases from sales turnover to close out
• Invoice all completed service tickets and progress billings for construction projects
• Maintain positive internal and external relationships as a critical touch-point with PSI operations
• Establishes uniform correspondence procedures and style practices consistent with PSI’s policies and procedures.
• Uses software to maintain customers, create work-orders, appropriately invoice clients for work completed, and close jobs for final disposition.
• Maintains contact with customers and outside vendors and responds to inquiries.
• Order parts and ensure timely delivery for scheduled fire alarm service jobs.

Qualifications:

• Excellent verbal and written communication skills with a customer service mindset and high interpersonal savvy and approach-ability.
• Proven ability to work in ERP software by creating work orders, invoices, reports.
• Ability to multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
• Self-motivated and strong desire to succeed with the company.
• Ability to work well independently and complete assigned tasks with a minimum of guidance and oversight as well as be a team player.
• Capable of remaining patient and calm when dealing with frustrated customers.
• Professional but friendly demeanor.
• Demonstrate strong problem-solving skills.

Requirements:

• High School diploma or equivalent and 1-2 years’ experience in a coordinator role.
• Knowledge of Fire Alarm, Sprinkler or Suppression systems (or other major industries) would be highly desirable, but not required.

Benefits:

• Medical, Dental,Vision Insurance
• Company paid Life and Long Term Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company contribution
• 401(k) plan with generous safe harbor company match
• Paid Time Off (PTO) and 10 paid holidays per year
• Flexible, employee friendly policies.

Apply today to join a great team of professionals!!