Financial Services Representative - South Plank Rd.

POSITION DESCRIPTION

Position Title: Financial Service Representative Department: Branch Operations

Classification: Non-exempt Approved By: VP of Retail Delivery

REPORTING RELATIONSHIPS

Position Reports To: Branch Manager I or Branch Manager II

Positions Supervised: None

POSITION PURPOSE

Responsible for providing outstanding member service by applying products and services to our member needs. Counseling members on credit score enhancement to assist them in building/maintaining a strong financial future.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Maintain knowledge of all credit union products and services; Cross-sell credit union products and services that meet members needs; deposit products, IRA’s, consumer and real estate, electronic services, insurance, investment services, etc.

• Maintain or surpass sales performance standards to enhance the member experience

• Must meet or exceed sales goals.

• Consistently exhibit and enhance the sales and service skills that the credit union has adopted for all member service contact, sales and service culture

• Assist members in completing the following transactions as needed: deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, assuring proper identification & endorsements, balance and maintain cash drawer, etc.

• Assist Branch Supervisor/Branch Manager as necessary in balancing and maintaining ATMs and vault, training new employees, opening/closing procedures, etc.

• Run and analyze credit reports and counsel member on improving score, if applicable and recommend products and services to assist member in building/maintaining a strong financial future.

• Perform member service responsibilities; answering questions and requests, researching and resolving member issues to completion, etc.

• Perform responsibilities of position in accordance with federal and state regulations, credit union policies and procedures.

• Adhere to and help enforce all security procedures as well as departmental policies and procedures.

• Assist in training and developing new and current employees.

• Perform file maintenance and account changes, as needed.

• Complete required reports and maintains records accurately and promptly.

• Consistently recommend changes, workflow, efficiency and quality.

• Keep Supervisors/Managers informed of area activity and of any significant problems or concerns

• Actively attend and participate at meetings, as required.

• Support all internal sales contests and product promotions.

• Always be a positive role model and advocate for the credit union.

• Work overtime if requested by management.

• Assist branch management with any other duties, as assigned.

PERFORMANCE MEASUREMENTS

Performance is measured against the core competencies as outlined by the position and against goals established by the credit union and their supervisor.

QUALIFICATIONS

Education/Certification:

• 2 year college degree preferred
• Three to five years experience in sales and/or financial counseling; or a comparable combination of education and experience.
• Notary designation or ability to attain within 6 months.

Experience Required:

• Experience using P.C. based software and Microsoft Office, etc.
• This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.

Skills/Abilities:

• Ability to project a professional appearance and positive attitude at all times.
• Excellent customer service and interpersonal skills.
• Excellent communication and listening skills.
• The ability to prioritize and manage multi functional tasks.

Our Mission:

We are more than a bank. We believe in our members and employees – in their stories, both past and yet to be written.

We are the combined heritage of generations who care about and support each other to provide lasting contributions in our communities.

We are committed to creating opportunities for people by providing necessary tools, resources and education to make possible the achievement of their goals, hopes and dreams.

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.