Financial Counseling Coord

If you want to work where the action is, Truman Medical Centers/University Health (TMC/UH) is the place for you. Known as “Kansas City’s Essential Hospital,” TMC/UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, TMC/UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. TMC/UH is comprised of three campuses:

TMC/UH Heath Sciences District is located in downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital, Truman Medical Centers serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health building , TMC’s beautiful specialty outpatient clinics and day-surgery center. We will soon open University Health 2, which will house all of our primary care and women’s care clinics.

TMC/UH Lakewood is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. TMC/UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

TMC/UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Healing Canvas Building , located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Serves as a front-line representative for Truman Medical Center by interviewing patients and/or other sources to obtain demographic and financial data relating to Social Security Disability programs and/or benefits and/or any other State/Federal programs. Communicates health benefit regulations and patient financial obligation to responsible parties.

Responsibilities include: Gathers and records financial and insurance information makes referrals to appropriate financial resources. Have thorough knowledge of TMC Financial Assistance Program, Medicaid, Crime Victims Assistance and Social Security Disability to assist patients in completing applications. Monitors and reconciles accounts with appropriate adjustments. Requires independent judgement and critical thinking skills related to completing applications to third party payers. Coaches, assigns work, assists manager with monitoring of employees productivity and quality of work. Assists front-line staff with SSA disability program knowledge, MRT appeal knowledge, and referral processes. Receives referrals from staff for potential disability eligibility. Assumes duty as a back-up interviewer/screener for Inpatient FCC staff when needed.

Minimum Requirements

• High school diploma or equivalent
• Must have experience as a Resource Counselor II or in an equivalent position for at least 12 months and obtained a “meets expectations’ on their last evaluation.
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payers and resource persons.
• Requires experience as a RC II or experience in an equivalent position in another organization.
• Concise written communication skills and computer knowledge
• Excellent verbal communication skills to maintain effective working relationships with patients and hospital staff.

Preferred:

• Proficiency in Microsoft Office Products
• Knowledge of basic medical terminology.
• Knowledge of State and Federal programs.