Field Technician III, Customer Integration Coordinator

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Additional Location(s): US-PA-Philadelphia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Field Service Technician III, Customer Integration Coordinator

About The Role:

Join the industry leader in minimally invasive devices for diagnosing and treating gastrointestinal and airway conditions. This position will manage the planning and team coordination in their geography for installing and troubleshooting equipment that supports Boston Scientific's portfolio of single-use, less invasive endoscopy devices. These products enable physicians to visualize, diagnose, and treat various pancreatic and biliary conditions. Boston Scientific's world-class single-use devices reduce patient infection risk, provide high-resolution images, and enable targeted biopsies to diagnose diseases and treat various conditions.

Your Responsibilities Include:

• Provide exceptional customer service; ensure customer satisfaction when resolving customer/product issues and complaints.
• Regularly interact and build strong relationships with internal and external customers.
• Work closely with the sales team and technical support group to coordinate installation projects.
• Act as project leader during the equipment's planning, installation, and initial uses, working closely with field sales colleagues and their customers to coordinate a premium customer experience.
• Travel to medical facilities within assigned regions to perform facility assessments, plan for, and install capital equipment. Activities include assessing clinical workflow, specification of equipment solutions for each customer, coordinating activities leading up to an installation, unpacking, assembling, configuring, testing equipment, creating troubleshooting documentation specific to the customer, and training hospital personnel on the proper use of the equipment.
• Diagnose and troubleshoot equipment issues when they arise and ensure optimized performance.
• Provide accurate and timely documentation that details field activity (FSRs), expenses, time distribution, and other information as required.
• Maintain assigned field inventory. Keep accurate records.
• Demonstrates continuous improvement, identifying improvements to processes and equipment.

What We're Looking For:

Required Qualifications:

• Provide an outstanding customer experience and ensure internal and external customer satisfaction.
• Ability to manage short-term projects and coordinate highly motivating internal and external constituencies.
• Solid verbal and written communication skills: informing a technical message in non-technical terms and maintaining composure in stressful situations.
• Comfortable working in a clinical environment. Ability to interact effectively with nurses, technicians, clinical engineers, IT professionals, and doctors.
• Strong desire to learn BSC's Endoscopy product portfolio, processes, and policies.
• Ability to travel ~90% of the time (domestic, air, and vehicle). Valid driver's license required.
• Ability to utilize Microsoft Office software applications (MS Excel, Outlook, Powerpoint, Teams, Visio, and Word) and computerized work order systems, including entering work order details, transacting inventory, and tracking labor.
• Facility credentialing is required for this position. Credentialing requires mandatory vaccinations and other tests. If a candidate cannot meet credentialing requirements due to religious or other restrictions, please notify to find if an accommodation is available.
• Knowledge of video system configuration, cabling, and testing. Experience setting up video channels, DVI, BNC, etc., and troubleshooting video quality issues.
• Basic knowledge of networking is a plus.
• Strong desire for continuous improvement and career development.
• Ability to lift 45 pounds regularly. Physical requirements include bending, lifting, reaching, stretching, and performing work in medical facilities.
• Ability to travel approximately 75% of the time.

Preferred Qualifications:

• Prior Technical Field Service, Biomedical, or Military technical MOS
• Endoscopy Laboratory experience
• Two/Four-year college degree preferred with a Biomedical or electronics major (equivalent education accepted)

Requisition ID: 540337

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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