Field Service Technician

Field Service TechnicianNew Orleans, LA, USA Req #748

Tuesday, January 19, 2021

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Department: Sales OperationsReports To: Field Service SupervisorTravel Required: Daily, local travel in company vehicle. Limited or occasional overnight travel.

Why Join Community Coffee?Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position OverviewAs a Field Service Technician, you will repair, maintain, install and remove brewing and serving equipment according to established company policies, procedures and standards. You can expect to interact with customers on a daily basis, troubleshoot complex issues, and collaborate with the sales team. Our Field Service Technicians support the overall sales function by providing outstanding customer care and prompt service.
Function Related Activities/Key Responsibilities

• With assistance from the Warehouse Manager or Field Service Supervisor, prioritizes and schedules service calls and installation/pick-up of equipment. Drives company vehicle to customer site to perform required tasks.
• With direction from customer and/or route salesperson, identifies proper placement of equipment. Installs or removes equipment, utilizing plumbing and electrical skills where applicable.
• Observes mechanical devices in operation and utilizes proper troubleshooting techniques to locate causes of trouble.
• Dismantles devices to gain access to and remove defective parts.
• Examines form and texture of parts to detect imperfections.
• Adjusts functional parts of devices and control instruments
• Repairs or replaces defective parts. Installs special functional and structural parts in devices. Lubricates and cleans parts.
• Starts devices to test their performance.
• Perform preventive maintenance on devices
• Initiates internal purchase order for parts and machines.
• Responsible for maintenance of assigned vehicle, including but not limited to cleanliness, inspections, scheduled maintenance, etc.
• Responsible for managing parts inventory.
• Responsible for proper opening and closing of work orders, invoicing non-serialized equipment, issuing parts and placement and pick-up of café equipment utilizing a handheld computer device.
• Maintains bin of labeled defective parts and maintains warranty eligibility
• In the absence of a manager, investigates and reports damages caused by company owned equipment to customer property
• Completes bench work orders as directed by supervisor.
• Inspects used parts to determine changes in dimensional requirements.
• May be requested to perform different or additional duties as assigned

Position Requirements

• High school diploma or equivalent required
• Three to five years related experience in HVAC, electrical, or small appliance repair
• Familiarity with electrical and mechanical fundamentals, required
• Must be at least 21 years of age
• Must have an acceptable driving record
• Valid driver’s license: A Commercial Driver’s License (CDL) may be required.
• Knowledge of Microsoft Office Products Word Processing software
• Utilization of a handheld computer device is preferred
• Knowledge of SAP a plus.
• Successful completion of pre-employment physical

What we’re looking for

• Excellent customer service and communication skills
• Dependable self-starter
• High attention to detail
• Team oriented

Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Use hands to finger, handle or feel objects, tools or controls and reach with hands and arms
• Is frequently required to stand.
• Is regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
• Must frequently lift and/or move up to 35 pounds. May occasionally lift and/or move up to 85 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and the ability to adjust focus.
• Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.

Our ValuesOur People We are a high performance company with emphasis on teamwork and employee care Our Integrity We have the courage to always do what is right Our Customers We have a personal commitment to provide exceptional products, services, and solutions Our Safety We champion safe behaviors for ourselves, our fellow employees, and our community Our Brand Everything we do has to be as good as our coffee

We offer a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off, employee assistance program, and educational assistance. Community Coffee and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law.

Other details

• Job Family

  Supply Chain

• Job Function

  Sales Loc Ops

• Pay Type

  Hourly

• Required Education

  High School