Field Service Technician

SUMMARY

Cadillac Coffee Company is seeking a dependable individual to install and repair coffee and other beverage equipment in the Columbus, Ohio area. Must be willing to travel, have good driving record and knowledge of electrical and plumbing. Excellent customer service skills and ability to troubleshoot a must. Competitive salary with benefits package. 2 years of Coffee & Beverage Experience preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Perform installation, repairs and preventative maintenance of all food service equipment, including coffee, espresso & tea equipment by performing the following duties.
• Requires a solid grasp of electrical and plumbing skills.
• Observes mechanical devices in operation and listens to their sounds to locate causes of trouble.
• Dismantles devices to gain access to and remove defective parts and reassembles in perfect working order or replaces equipment.
• Examines form and texture of parts to detect imperfections.
• Inspects used parts to determine changes in dimensional requirements. Adjusts functional parts of devices and control instruments.
• Repairs or replaces defective parts.
• Installs special functional and structural parts in devices. Lubricates and cleans parts.
• Starts devices to test their performance.
• Order and receive repair parts, equipment, supplies and tools. Keeps accurate inventory of parts and equipment.
• Be available for repair and disconnect on a 24-hour basis per schedule. Provide customer orientation and maintenance instruction.
• Train sales and service personnel as required. Fill out service call log each day.
• Check all service invoices and departmental paperwork for accuracy and completeness. Perform customer equipment installation and retail display.
• Drives to and from customer locations to install and repair equipment. Keeps service area, truck and equipment (in possession) neat and orderly.
• Fill out appropriate paperwork and contracts on all equipment placed and serviced. Insures proper maintenance and care of company vehicle.
• Have customer sign paperwork at the time of installation on all equipment placed in the field.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); and 2 years mechanical and electrical repair experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl.The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee frequently works near moving mechanical parts and in outside weather conditions and is frequently exposed to risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, extreme heat, and vibration, and poor driving conditions. The noise level in the work environment is usually moderate.

LOCATION: VARIOUS