Field Service Representative

Does this position interest you? You should apply even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable experience during every customer interaction.

What You'll Get

• Competitive weekly pay and bonus opportunities
• Paid time off, holidays, paid volunteer days and a belief in work-life balance.
• 401(k) plan with company matching to build your nest-egg.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• An actual marketplace to meet your health, wealth, life and legal needs - https://www.safelitebenefits.com

What You'll Do

• Answer incoming phone calls from customers, policyholders, insurance agents, and/or auto glass shops.

• Assesses the needs of callers and resolve concerns quickly or escalate as needed.

• Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
• Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed.
• Create work orders for commercial, rental and auction accounts.
• All other duties as assigned.

What You'll Need

• High School Diploma or GED; OR 1 to 3 years' experience in contact center or retail services industry, preferred.
• Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes and procedures.
• Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as: phones, calculators, copy machines/printers, etc.; Experience with SV2 (Point of Sale) preferred.

• Present a professional appearance and wear personal protective equipment.

• Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards. #INPS

Your Rights: To review and consider your application, Safelite Group collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application. We value our diverse workforce and we're proud to be an equal opportunity employer. We don't discriminate based on any characteristic protected by local, state or federal law. Upon request and consistent with applicable laws, we'll provide reasonable accommodations to individuals with disabilities who need assistance in the application/hiring process.

Notification to Agencies: Safelite Group does not accept and will not pay commissions for unsolicited resumes or outreach from third-party recruiters or agencies. Absent a signed MSA and approval from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party for hires made.

#LI-RECRUITERTAG

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability