Field Service Engineer - (Technical-NA)

Role SummaryTechnical Service Field Engineers (TSE) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell’s pharmacy and supply automation solutions at customer sites within a designated geographic area. TSEs are dispatched as needed by Omnicell’s 24x7 call center. Although TSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and TSEs work with both.As a Technical Service Engineer, you can expect to have these responsibilities:

• On site troubleshooting and repair of customer problems on Omnicell products
• Meet company guidelines for response time and service levels
• Differentiate between hardware and software product problems
• Collect and report all customer and problem data in Omnicell database
• Escalate product bugs, malfunctions, and design issues through support channels for resolution
• Provide support coverage 24 hour/7days a week
• Frequent local travel in primary area
• Provide backup support in adjacent areas as needed
• Participation in various staff meetings
• Manage territory service quality and customer satisfaction; parts inventory and RMA process;
• Complete software updates
• Participate in various field projects as necessary
• Troubleshoot customer issues over phone and provide remote support
• Provide home work space and space for trunk stock parts inventory

To be successful, you’ll need experience such as:

• Associate degree/Technical Certification with 3 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a high school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems is required)
• Computer skills in the following areas: database, word processing, spreadsheets, & graphics
• Computer systems skills: Windows 7, Windows 10, Server SQL Database & Networking
• Possess and excellence in speaking and writing English
• Excellent interpersonal communication skills with the ability to work well with customers
• Must have good organization skills
• Bachelor degree in Electronics, Computer Science, or Engineering - preferred
• Coursework in Network Engineering, Robotics or Electronics - preferred
• Experience working in a hospital environment a plus

Additional information about this Technical Service Engineer role:

• Field based position - some remote support 10-15%
• Travel required - local travel max around 2 hours mainly in the Twin Cities area - lower half of MN within an hour drive
• On call rotation most hours are typical 40 hours per week M-F occasional weekends as needed
• The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.
• Must be able to lift 50 lbs. to approximate 5 ft. height
• View our benefits information: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States
• Selected candidate must be fully vaccinated against COVID-19 prior to start or receive an approved exemption

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location