Field Service Engineer

About Gleason

Gleason is a global, advanced manufacturing company in the Gear Services Industry that helps some of the most recognized companies in the world solve problems. Our storied success comes from a shared belief in rolling up our sleeves and doing the hard work of solving complex challenges, executing well and implementing technology to help our customers achieve their objectives. Working for Gleason, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by Gleason and built on tangible accomplishments. As we continue to grow and evolve, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there are a few things you should know: We are energized by challenges and the effort needed to solve them. We like working with people who are positive, adaptable and growth-minded. We care how work gets accomplished and are deeply invested in the success of our customers and colleagues. If this sounds like you, we invite you to read on and learn more.

Position Summary:

• Performs technical support to customers at their manufacturing facilities including machine tool troubleshooting, repair, and installation of electro-mechanical systems, subsystems and components.
• Professionally interacts with customer personnel including shop floor maintenance technicians, supervisors, and machine operators. Effectively communicates to remote support staff at Gleason including service team members, supervision, and engineering to gather technical information. Professionally and thoroughly document troubleshooting steps, findings, and repairs implemented. Actively communicates status and planned next actions to customers, keeping them informed of repair status.
• Performs extensive travel domestically and internationally including multi-week deployments for service projects and/or machine installations.

Job Responsibilities:

• Trouble-shoot, repair, and replace electrical systems and sub-systems with a sound understanding of complex circuitry including components such as; CNC drives/amplifiers, servomotors, PLC’s, glass scales, rotary encoders, safety switches, and similar electrical/electro-mechanical components employed in advanced machine tool systems.
• Trouble-shoot, repair, and replace pneumatic, hydraulic, and mechanical systems/sub-systems with a sound understanding of assemblies such as; ballscrews, direct drive spindles, linear guide rails, high precision bearings, gearing, and way systems.- This is great, very informative.
• Provide coaching and informal training to customer personnel regarding the efficient and effective use and maintenance of Gleason products.
• Effectively provide formal classroom and shop floor customer on-site Operator, Mechanical, and Electrical Maintenance training.
• Effectively diagnose Gleason machine problems remotely utilizing Gleason Connect technology
• Develop and improve product service technical documentation (i.e.; Service Program documentation, work processes and procedures).
• Correct and qualify machine tool gage geometry configuration.
• Provide assistance and guidance/mentoring to Level I Field Service Technicians.
• Assess skillsets and provide training to regional service colleagues to continually improve Gleason’s global service performance and knowledge.
• Act as a core team member to the New Product Development process, providing input to product design based on historical machine field issues, improved ergonomics, providing voice of customer input. Establish service documentation and provide training to Field Service personnel on new products and options.

Qualifications (Knowledge, Skills & Abilities):

• Ability to use Concur web-based online expense reporting system to reconcile weekly expense bills in accordance with corporate expense policy. Ability to use SAP quality system tools (ITL’s and OSAR’s) to report machine issues during the commissioning of machine tools.
• Detailed working knowledge of blueprint and schematic reading for hydraulic, pneumatic, electrical, and mechanical systems with complexity typical of CNC machine tool applications.
• Ability to perform workpiece quality inspection(s) and interpret process charts/data to assess and delineate the cause of part quality between machine performance, software anomalies, process settings, workholding, and/or incoming part (blank) quality. Effectively troubleshoot and determine root cause within each of these areas. Implement process corrections when necessary and validate the impact on part quality using the appropriate inspection process(es).

Preferred Education/Training/Experience:

• Associates Degree (A.S) from an accredited two year technical program, Bachelor’s Degree (B.S.) considered a plus.
• 3 years related experience in machine tool and troubleshooting repair and/or maintenance function. Fanuc and Siemens-based control systems a plus.

Computer Skills:

• Microsoft Office (Word, Excel, PowerPoint)
• Outlook
• Internet
• Familiarity with SAP

Travel Requirements:

• Minimum 36 weeks per year including international travel

Job Type: Full-time

Pay: $29.00 - $49.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• On call

Education:

• Associate (Preferred)

Experience:

• Fanuc or Siemens CNC: 3 years (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road