Field Representative (FT)

Purpose - We’re looking for brilliant, empathetic, and friendly outdoor enthusiasts to join our Tentrr Experience Team! Being part of this team means you’re quick on your feet, an expert at using our website, and have exceptional interpersonal skills. This team is the face of Tentrr and strives to make the Tentrr Camper Experience the very best it can possibly be. The State Park experience includes full management of the campsite, essentially becoming the CampKeeper for the sites within a certain State Park.
How it works: We will provide all the tools you need to be the best CampGuide CampKeeper you can be. From meeting and greeting campers to ensuring the campsite is ready for them, their effortless getaway is in your hands! In your downtime, you’ll be hitting the phones and helping build our CampKeeper network.
Responsibilities:

• Know everything there is to know about camping with Tentrr.
• Provide friendly and efficient support to every Tentrr Camper.
• Be the first point of contact to resolve Camper issues via phone, email, and live chat.
• Mediate discrepancies between users.
• Goal-oriented and passionate for success.
• Ability to multitask flawlessly.
• Lead generation.
• On-call on weekends.

Skills & Experience:

• ‘Nice person’ written all over you.
• Comfortable on the phone with strangers.
• Experience in escalating and de-escalating issues.
• Experience in a customer-facing role.
• Sharp eye for detail.
• Excellent judgement and decisiveness under pressure.
• No qualms about going the extra mile.
• 4 wheel drive is required.

Bonus Points:

• Lover of all things camping and the outdoors.
• Familiarity with ticketing system.
• Knowledge and/or experience in measuring customer satisfaction.
• You have a smartphone and internet.
• Bilingual.

We look forward to your joining our team!


About Tentrr:

Tentrr is an online discovery platform for the outdoors anchored by the largest network of remarkable privately-owned personal campsites. We empower individual landowners to create one-of-a-kind experiences for their guests through a marketplace of gorgeous properties, unique products and amenities, and local insider knowledge. Using Tentrr’s booking platform, campers easily find and customize individual experiences. Hiking in the Catskills after a breakfast at the farmer's market? A whitewater rafting adventure followed by rib-eye steaks grilled over a campfire? Maybe a massage in your tent. That's Tentrr.