Field Human Resources Manager

Job Summary:

Jack’s has a strong Company culture where words like integrity, fun, leadership and teamwork mean something. The Field Human Resources Manager will foster this culture and be available to their team when needed. This job requires that you be available to our teams when needed, sometimes on evenings and weekends. Our days are dictated by the needs of our Team Members and taking care of them is our number one priority, which requires flexibility, fluidity, and compassion.

To be successful and happy in this job, you will have to be equally comfortable at the table with the Executive Operations Team and also in the trenches in the restaurants. This individual must be patient, fair and consistent; and have a love for the hospitality industry and an understanding of how it works.

Reporting to the Director of Human Resources, the Field Human Resources Manager will drive effective Human Resources tactics, processes and programs for Jack’s in specified Regions. This role will support 70-90 restaurant locations and require you to be in the field approximately 75% of the time.

You will function as a Human Resources Generalist, leader, advisor and direct point of contact in regards to people related strategies that include Recruiting, Employee Engagement, Policy and Procedure Compliance, Performance Management, Employee Relations, Succession Planning and Retention.

The Field Human Resources will drive employee performance and talent through open conversations to attract, engage, train, develop and retain our team.

Key Duties/Responsibilities:

· Ensure that the process for new hires (interviewing, prescreening, onboarding and training that encourages participation) is executed to increase engagement and retention

· Demonstrate subject matter expertise for their respective territories by ensuring compliance to mandatory labor laws, acts, and fair practices; is always abreast and proactive to upcoming changes for the city, state, and federal labor statutes or by-laws that impact and protect our people and company; and “go-to” expert on associate relations

· Coach Operations leadership on employee relations matters to promote a people first culture and achieve a resolution without litigation; involve Director of Human Resources/ Vice President of Human Resources on complex issues

· Coach for performance, and heightening service levels to ensure execution is compatible with Jack’s mission, culture and values; is an advocate of the employee/manager relationship to increase engagement and retention

· Conduct investigations involving high liability (sexual harassment, discrimination, hour and wage, EEO) Team Member complaints and disputes and prepare documentation of issues to decrease third party claims

· Build a strong and collaborative partnership with the Operations team to achieve goals for Manpower Planning, Talent Development, Staffing levels, Retention, Engagement, Development, questioning existing practices, and ensure appropriate staffing levels

· Drive, lead, execute and follow up on Region manpower planning sessions

· Strengthen succession two levels deep

1. Play a pivotal role in local recruiting activities

• Use data to execute recruiting strategy and needs, forecast, source and hire to fill vacant positions on a timely basis to support company growth
• Partner with Director of Human Resources in development and execution of regional staffing plans and recruiting strategy to ensure both an internal and external pipeline of candidates; including new restaurants
• Has the ability to analyze people metrics to execute results on the performance score card and drive a high performing culture
• Champion the Team Member experience and elevate field leadership through coaching of engagement survey results, exit interview results, safety and conducting effective field visits to identify opportunities for improved retention
• Partner with Operations Training Manager to deliver and facilitate training sessions related to HR when needed to drive people strategies
• Perform other duties as assigned

Position Qualifications/Functional Skills:

· Ability to work a flexible schedule and 50 hours a week

· Excellent communication and interpersonal skills, with the ability to establish and maintain effective relationships with management teams, colleagues, Team Members, guest and vendors

· Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems, complaints and concerns as necessary.

· Value the importance of making decisions with integrity

· Analytical in thought and recommendations; ability to remain calm under pressure and not take things personally; able to express a point of view without it being driven by ego

· Ability to approach job with an understanding that building trust, keeping information confidential, working with discretion, and protecting the company

· Accountability for decisions, actions, behavior and results

· Ability to work independently within deadlines

· Complies with all company policies and procedures, sets the example and leads with grace and accountability

· Ability to work remotely and execute on tasks and priorities

· Highly organized with strong attention to detail

· Professional and friendly attitude, true team player

· Demonstrate a passion for “being in the know” by spending time in region and area meetings to ensure alignment with the team on goals and initiatives; exhibits servant leadership by lending a hand, especially during “crunch” time

Education, Experience, and Certifications:

• A minimum of five years of progressive Human Resource Generalist Manager responsibilities in a people focused environment
• Multi-unit restaurant or retail experience preferred
• Bachelor’s degree in Human Resources, Business Administration, or related field required
• Advanced knowledge of Federal, State and Local legislation and Labor Laws (multi-State preferred)
• Computer savvy (PC required) with ability to learn new software/programs, if needed
• Professional proficiency of the English language in reading, writing, and verbal communication

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift

Supplemental Pay:

• Bonus pay

Work Location:

• Multiple locations
• Fully Remote
• On the road

Company's website:

• eatatjacks.com

Benefit Conditions:

• Waiting period may apply