Field Failure Analysis Engineer

• Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
• Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.
• Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.
• Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
• Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
• Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
• Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.
• Publish external-facing Failure Analysis Reports to Arista Support teams.
• Oversee the set-up of new products into Failure Analysis operations.
• Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
• Experience in high-tech manufacturing (preferably networking equipment)
• Experience working with contract manufacturing partners.
• Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
• Broad knowledge of test, diagnostics, failure analysis, and debug techniques
• Foundational knowledge in quality and reliability performance metrics
• Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing.
• Basic understanding of ERP systems and supply chain concepts
• Self-starter who has the ability to handle multiple tasks in a fast-paced environment.
• Ability to influence and motivate internal and external partners.
• Strong communication and presentation skills
• Experience in Failure Analysis, Service, and Repair Operations a plus

All your information will be kept confidential according to EEO guidelines.