Field Application Scientist (FAS) - Single Use Technology (SUT)

Overview: FUJIFILM Irvine Scientific, Inc., is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in biopharmaceuticals, cell therapy, and regenerative medicine, assisted reproductive technology and cytogenetics, and industrial cell culture for the large-scale production of biotherapeutics and vaccines. FUJIFILM Irvine Scientific adheres to both ISO and FDA regulations and operates dual cGMP manufacturing facilities in California, USA, and Tokyo, Japan. The company’s consultative philosophy combined with expertise in cell culture and compliance provides customers with unique capabilities and support. For over 50 years, FUJIFILM Irvine Scientific has remained uniquely flexible and focused on media while becoming a strategic global leader in media products and services. FUJIFILM Irvine Scientific, Inc. is a subsidiary of FUJIFILM Holdings America Corporation reporting to FUJIFILM Holdings Corporation.
We are hiring a Field Application Scientist (FAS) – Single Use Technology (SUT). The FAS-SUT will provide pre and post sales service support to our customers. The FAS will be required to lead FAT and SAT related activities for our SUT products. Additionally, the FAS position may be required support the Bioproduction Sales Team/Technical sales Team to ensure SUT product adoption goals in terms of meeting business and financial goals. The person in this role will be responsible for supporting new sales at targeted accounts, as well as expansion and maintenance of existing customers in order to achieve departmental and Corporate Plan within the Unites States. The ideal candidate will be based in Boston, New York, New Jersey, or Philadelphia.
**External US:Responsibilities:

• Provide Scientific pre-sale, demonstration and post-sale application support of company product lines
• Arrange logistics and perform product demonstrations directly or in conjunction with distribution partners
• Serves as primary customer technician for the installation, training and troubleshooting of single-use equipment for biopharma and cell/gene therapy customers
• Lead technical product discussions with customers
• Work closely with the Territory Manager(s) and Bioproduction Sales team to build the pipeline and technically close deals to accomplish sales goals
• Lead applications needs assessment & solutions development with clients
• Deliver technical presentations to prospective and current clients
• Develop process mapping to better understand customer needs
• Lead SAT and Installation Qualification activities at customer sites for bioprocessing equipment
• Perform service activities within URS guidelines and in compliance with internal and customer procedures and regulations
• Provide responsive telephone and on-site support and work to ensure that the customer is successful in the use of their instrumentation
• Coordinate work schedule with Territory Manager and Technical Support on equipment troubleshooting
• Produce accurate work reports, identifying achievements, challenges and troubleshooting ideas and solutions
• Collect and share voice of customer with marketing, customer service, engineering and product management teams to improve customer solutions
• Collaborate with customers as needed to generate data and write up application notes and support product marketing
• Act as a point of contact for the marketing and sales organizations in collecting market trends, competitive information and other relevant business information
• Other duties may be assigned as needed

Experience/ Education:

• Bachelors/Master’s degree in Chemical Engineering, Mechanical Engineering, Biomedical Engineering/Biotechnology or related field
• 5 years minimum experience in a customer-facing role managing equipment in bioprocessing
• Detailed working knowledge of single-use systems and technologies
• Working knowledge of process development technologies
• Basic understanding of buffer management and cell culture media hydration in biopharma and vaccine manufacturing
• Knowledge of cGMP & regulatory standards for biopharma manufacturing
• Proven experience of SAT, Installation Qualification and post-sales customer support on equipment URS
• Experience in translating customer requirements into specific control and data-acquisition solutions
• Knowledge of Allen Bradley PLC Systems
• Broad experience on communication protocols for data exchange with a PLC
• Knowledge of GAMP/GMP and software validation
• Basic knowledge of mechanical engineering and hardware troubleshooting
• Works in a structured, results-oriented manner, willing to contribute with ideas and a hands-on approach
• Has an outstanding customer service mentality
• Works well independently and within an interdepartmental team
• Willing to travel extensively to customer sites

FUJIFILM Irvine Scientific is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.
To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.