Fiber Technician - Premise Installer

EnterSource is a nationally recognized sales, service and installation company, but more than that, we are a team of talented and bright “A” players who are looking to hire more “A” players to our growing business. EnterSource is a company that offers so much more than great pay and benefits. We offer, encourage, and help you craft your own path to greatness. We are headquartered in Shelbyville, TN. We specialize in the installation of in-home service solutions. While we call Tennessee home, we provide services throughout the nation.

We are excited to announce our search for individuals with acute attention to detail with a strong ability to prioritize and execute tasks effectively and efficiently. We are looking for individuals with a keen ability to thrive in a growing and fast-paced environment who have leadership traits and a desire for personal and professional growth. As one of our Installation Professionals, you will have the pleasure of working for an amazing and rapidly growing company with many opportunities for advancement. Our team members enjoy friendly relationships, professionalism, and team atmosphere.

Job Description:

Provide Premise Installation and Service support for Fiber To The Home Services in a manner that aligns with the Company Culture, Mission, Vision, Values, Virtues, Policies, Procedures, while meeting Safety and Installation Quality standards and delivering a Top Level Customer Experience.

Job Summary

• Installations, troubleshooting, and repairs for Fiber To The Home customers.
• Complete installs for new services and equipment for customers by installing fiber drops, network interface devices, ground wires, in-home wiring, station protectors, jacks, modems, and wireless routers in accordance with company standards.
• Recognize and understand how to configure the customer's equipment to connect to the Internet via modem/wireless router.
• Understand, maintain and repair existing equipment by using test sets to locate a line or equipment trouble and determine necessary repairs.
• Ensures home can be connected by installing indoor outlets and lines.
• Securely connects lines from outlet to device.
• Connects home units to outside lines; runs or installs new lines as needed.
• Configures and installs FTTH Internet devices.
• Inspects connected devices for proper working conditions.
• Demonstrates and teaches customers how to use installed hardware & service.
• Maintains inventory of supplies on truck and requisitions necessary supplies.
• Repairs lines as needed.
• Abide by NEC and NESC requirements.
• Adheres to all safety protocols, guidelines, and checklists.
• Performs other related duties as assigned.
• Provide a high level of customer service while also educating customers on the use of products and services.

Hourly Pay Rate: $17.00 - $24.00

EnterSource Motto:

“Continually embracing high-quality products while leveraging new technology and promoting personal growth.”

EnterSource Core Values:

We will live with a spirit of Generosity

We will spread Joy & Optimism

We will have Attention to Details

We will have the Heart of a Teacher

We will have Honesty & Integrity

We will have the mindset of Servanthood

We will have Resiliency

We will display Grit without Ego

Team Member Benefits:

Great Work Environment - We understand the importance of investing in the right people, infrastructure, and culture. We take pride in fostering a positive employee environment with employee growth and development a priority.

Work/Life Balance - We are committed to helping you balance work with the other commitments in your life, and we'll make sure your workload is realistic. At the same time, we'll look to you to remain flexible when the situation calls for it as we grow.

Excellent Compensation - In order to attract and retain top talent, we're proud to offer competitive pay.

Benefits - Health, Dental, Vision, Short-Term Disability, Long-Term Disability, Accidental, Critical Illness, Health Savings Account, Flexible Spending Account, Voluntary Term Life Insurance, Company Paid Life Insurance, 401K, Paid Holidays, and Paid Time Off.

Physical Ability, Knowledge & Skill Set Requirements:

• Excellent communication and customer service skills
• Ability to bend, reach, crawl, and work from heights up to 28ft
• Ability to lift and carry up to 80 lbs
• Dexterity in both hands
• Must be able to operate electrical tools
• Skilled in the use of hand tools
• Ability to handle and use a 28ft fiberglass ladder
• Ability to work in tight dark damp spaces
• Valid driver's license with a driving record that meets company's minimum safety standards
• Ability to problem-solve with patience and a positive perspective
• Thorough understanding of and ability to use industry-specific tools
• Thorough understanding of fiber installation methods and policies
• Strong customer service and relationship-building skills
• Strong interpersonal and communication skills (verbal and written)
• Strong leadership abilities with an outgoing personality
• Excellent time management and the ability to meet deadlines

Education and Experience

• High School degree or equivalent preferred but not required
• Prior work-related experience preferred but not required
• Must have a valid driver's license

Equal Employment Opportunity: We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

• Employment with EnterSource is at will and either party can terminate the relationship at any time with or without cause and with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. EnterSource reserves the right to revise or change this description and specifications as the need arises. This description does not constitute a written or implied contract of employment.