Fairmont Gold Assistant Manager

At the Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Assistant Manager, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Career development and growth with national and international opportunities
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RIISE

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Lead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered to
• Ensure the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities
• Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department accordingly
• Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
• Handle guest concerns and react quickly, logging and notifying proper areas
• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Balance operational, administrative and Colleague needs
• Follow department policies, procedures and service standards
• Follow all safety policies
• Service Fairmont Gold Lounge in all aspects of operation
• Participate in Room Inspections and pre-arrival experiences
• Other duties as assigned

Your experience and skills include:

• 1-3 years of leadership experience in a luxury environment capacity required.
• Previous experience within hotel operations and Food & Beverage required
• Entrepreneurial skills and attributes preferred
• Previous Property Management System experience preferred
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/