Facility Technician I/II

• PHOENIX, Arizona
• Warehouse/Facilities
• Full-Time
• Warehouse
• Arizona

Job Description Location Address

24340 N 20TH DR, STE 120
Overview
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
As we continue to grow and add stores, we need Facility Maintenance Technicians to see that our stores are maintained and preserved to provide “The Most Inviting, Easy and Safe Tire and Wheel Purchase and Service Experience in the World”. If you have construction or maintenance experience or are willing to learn these skills and enjoy working with your hands, there may be a future for you in our Facilities Department. We currently have an opening in our Region for a Facility Tech I / Facility Tech II position that will be filled with someone who is a self-starter with a positive attitude, enjoys managing and completing projects, working with people, and executing upon our Brand Dimensions.

Responsibilities

• Performs basic store/ equipment routine and preventative maintenance including, but not limited to, plumbing, electrical, HVAC, etc. Escalates complex issues to Facility Technician II/ Senior.
• Obtains vendor/ contractor quotes including, but not limited to, painting, roofing, electrical, plumbing and remodeling.
• Monitors vendor/ contractor performance to ensure work is completed according to specifications.
• Creates, manages and responds to service requests for basic repairs within established timelines, processes and procedures. Ensures commitments are met per agreement.
• Logs completed service request detail into Computerized Maintenance Management System (CMMS) including, but not limited to, labor hours, parts and history/comments/notes
• Validates and ensures that store inspections within assigned region/ territory are completed accurately and timely. Confirms that action items are reported and resolved properly. Identifies reoccurring issues and provides recommendations to Facility Technician Sr Asst Manager on opportunities to improve process.
• Performs Americans with Disabilities Act (ADA) inspections, ensuring slopes, distances and access points, etc. meet required guidelines.
• Reviews financial statements in collaboration with Facility Technician II/ Senior to ensure expenses are appropriately documented, planned and managed.
• Maintains work areas/ vehicles that are neat, organized and free of clutter.
• Applies direction/ feedback from Facility Technician II/ Senior to continually improve performance and service levels.
• Frequent travel within assigned region/ territory is required.
• Stays current on the latest industry technologies, trends and strategies.
• Assists employees, vendors or other customers by answering questions related to Maintenance management processes, procedures and services.
• Completes work in a timely and accurate manner while providing exceptional customer service.
• Other duties as assigned.

Qualifications

• Ability to troubleshoot basic plumbing, electrical, HVAC, etc. issues.
• One to three years of commercial/ residential maintenance/ repair experience preferred.
• Discount Tire store experience is beneficial.
• Working knowledge of construction trades such as plumbing, electrical, HVAC, etc. is preferred.
• Basic to intermediate knowledge of HVAC package units and preventative maintenance practices is beneficial.
• Knowledge of construction and general maintenance practices and procedures along with industry safety standards is beneficial.
• Must demonstrate strong attention to detail.
• Ability to identify problems, review information to develop and evaluate options is essential.
• Working knowledge of Computerized Maintenance Management System (CMMS); ServiceNow is preferred.
• Working knowledge of Microsoft office, including skills with Word, Excel, and Outlook are necessary.
• This position requires good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
• As this position interacts with various levels of customers, the ability to model the following behaviors is required: courteous (respectful), positivity (smiles), humility, accountability, team-player, self-reflection and open to accepting feedback is required.
• Ability to build and maintain strong professional relationships is necessary.
• The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
• Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment.
• Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
• In addition, troubleshooting, organizational and problem-solving skills with a can-do attitude and the ability to adjust to changing requirements are essential.
• Maintaining confidentiality, treating others with respect and upholding Company values is key.

Educational Requirements:

• This position requires a high school diploma or GED.
• Valid Drivers License required. Ability to meet Department of Transportation (DOT) standards for operating work vehicles is required.