Facility Manager

Job Title: Facilities Manager, Lake Nona Town Center Position: Full-time, salaried Compensation: Based on experience Supervisor: Reports to Property Manager Berman is a leader in property management and facility services. If you’re the kind of person who cares about growing your career and providing the highest level of quality services to the client properties that we work on, then you’re exactly the kind of person we’re looking for. We don’t just hire anyone at Berman; we are only looking for new team members who have the strongest work ethic, a deep sense of responsibility, a passion for succeeding and a willingness to always go the extra step in whatever task you undertake. When you join Berman, you’re committing to making a difference in everything you do while working on our team. We make a commitment to you too – helping you embark on a career with a path to strong growth and constant support in your path to higher career levels! Founded in 2006 in Orlando, FL Berman has become a respected leader in the Property and Facility Services markets that we operate in. We work every single day on many millions of square feet of commercial and other types of properties. We provide every service needed to run, manage, and beautify our client’s real estate assets. Our employees come first at Berman, our belief is that if our employees are happy, strongly supported and put in a position to succeed, then our clients will also be happy with our work that our employees provide on their assigned properties every single day. Berman cares deeply about the people we hire and ensures that growth is always on the horizon. If you put customers first, care passionately about what you do and are committed to working on a team that respects each other, then Berman is the right fit for your next career position. Schedule: Normal working hours are Monday-Friday, but this position is responsible for the facility seven days a week. Must be available to respond to emergencies after hours and on weekends and may need to work some weekends for special events or to cover for employees who call out. This Position Supervises: Directly supervises at least one maintenance technician and manages the contract relationships for janitorial, landscaping, and other misc. facility maintenance services. This includes vendor management for building systems – not limited to, BAS, HVAC, access control, security, elevator, minor AV/IT systems, etc. Job purpose: The Lake Nona Town Center Facilities Manager is responsible for maintaining all buildings and grounds located within the World Class Lake Nona Town Center. The Facilities Manager performs and supervises all tasks related to BAS, HVAC, electrical, plumbing, security, access control, environmental, safety, custodial and event coordination. In addition, this position supervises daily repairs and small projects to always maintain the highest level of aesthetics. This position requires a team player attitude, excellent interpersonal and communication skills, attention to details and project coordination. The Facilities Manager has a clear understanding of acceptable business practices. The Facilities Manager can collaborate with and support the leadership team, property management and the owners of the facility/buildings. Roles and Responsibilities:

• Manages and performs all work related to the maintenance of the buildings including but not limited to HVAC, plumbing, electrical, carpentry, painting, custodial, landscaping, and security.
  • Supervises custodial workers and ensures the facility is kept clean.
  • Supervises maintenance technicians and is responsible for scheduling and confirming work is complete.
  • Works alongside security personnel and provides information as needed.
  • Ensures that grounds are in show ready conditions by utilizing staffing and resources accordingly. Includes monitoring schedules for trash pickup, etc.
  • Ensures landscaping is maintained and curb appeal is kept up.
  • Reports and logs maintenance repairs to be completed by designated technicians.
  • Supervises all facility subcontractors and maintains log of when each subcontractor is on the property.
  • Maintains accurate records of all maintenance repairs using computerized work order system.
  • Regularly inspects property to check quality of cleaning and landscaping, identify maintenance issues, and address all items of concern.
  • Manages required inspections of elevators and life safety systems.
  • Maintains elevator log of all entrapments and other issues.
  • Maintains accurate records of all inspections.
  • Schedules required inspections with subcontractors and ensures inspections are completed. Report deficiencies to the client for resolution.
  • Develops and manages the computerized facility work order system.
  • Track all maintenance activities in the work order system.
  • Assigns tasks to appropriate team member(s).
  • Input labor hours and material costs for each work order and ensure all billable work is billed accurately.
  • Provide reports to senior management and to client regarding work order status and completion.
  • Oversees and provides event coordination.
  • Ensures proper scheduling of set up and take down for meetings, events, conferences, and otherwise as directed.
  • Adjust team member schedules as needed to provide adequate support as requested by the client.
  • Reports problems, solutions, and costs associated to senior management. Provides a weekly status update on any pending projects.
  • Leads and prepares agenda for bi-monthly meeting with the internal leadership.
  • Responds to and follows up on all client/tenant requests in a timely manner.
  • Promotes a positive team attitude with employees, client, and tenants.
  • Implement procedures for handling, storing, safekeeping, and disposal of hazardous materials according to applicable regulations.
  • Implement emergency procedures for hurricanes, tropical storms, other weather events, power outages, floods, pipe leaks, and so forth.
  • Manages the annual facility budget and reports regularly to senior management and the client on anything impacting the budget.
  • Develops relationship with tenants and addresses any maintenance issues reported.
  • Serves as primary contact for facility related emergencies, which may require evening and weekend work.

Minimum Qualifications:

• Ability to communicate effectively, both orally and in writing in English. Must be able to verbally communicate with all assigned employees, tenants, and leadership. Spanish language skills are a plus.
• Ability to complete routine paperwork both manually and digitally.
• Ability to understand and follow specific instructions and procedures.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Ability to react calmly and effectively in emergency situations.
• Demonstrates excellent time-management skills.
• Demonstrates excellent rapport with visitors, staff, and employees.
• Is self-motivated and takes initiative.
• Ability to execute projects systematically.
• Good craftsmanship and attention to detail.
• Must be able to operate a computer and smart phone and be proficient in using Microsoft Word, Excel, and Outlook.
• Must have 3 years’ hands-on experience using a Building Automation System to monitor and troubleshoot HVAC issues. Siemens Design experience preferred.
• Good organizational and communication skills.
• Minimum of 5 years’ experience in facilities management and supervising others. Experience working on high visibility properties and complicated mixed-use portfolio’s is desired.
• Must be able to stand, walk, bend, crouch, climb, and assist in safely lifting 50 pounds. Must be able to work outdoors in all types of weather common in South Florida including extreme heat and humidity.
• Must hold valid driver’s license and able to be insured by the company’s insurance carrier.
• Must pass criminal background check as well as any additional background checks required for a specific client site.