Facilities Director

Purpose of Position: The Facilities Director will be responsible for directing the ongoing maintenance upkeep and improvement of the community, as well as creating and tracking the capital improvements and preventative maintenance program. This position will also serve as a resource for maintenance technicians, who report to individual property managers.

Reports to: VP of Operations

Responsibilities:

Director duties

• Review and assist with vendor acquisition and projects outside of property staff

• Oversee and evaluate contractor work and ensure work is completed timely and accurately

• Maintain team of skilled and dedicated maintenance professionals by providing the required leadership, training and guidance

• Establish all maintenance technicians with daily maintenance procedures and schedule

• Conduct regular interior and exterior inspections of all areas of the property to maintain high standard of safety and aesthetic appearance

• Implement and oversee capital projects

• Make routine revisions to maintenance manuals/SOPs for each property

• Help find qualified vendors

Preventative Maintenance/inspections

• Develop, implement and manage a preventive maintenance program for TWG properties

• Assure these programs are being implemented

• Update schedule as new products and processed occur

• Oversee and coordinate regulatory/lender inspections (including, but not limited to REAC)

Development and Training

• Assist in training, orientating, and hiring (as needed) maintenance staff

• Help compile Standard Operating Procedure (SOP) Manuals

• Create standardized forms

• Update/revise operating procedures and distribute to staff as needed

• Compile and distribute Smart Use Training Manual (LIHTC only)

• Organizing training sessions for new staff and continuing education for current staff

• Create and assist in the maintenance property binders

• Develop and implement formal training and retention protocol for maintenance staff

New Projects

• Unit/project acceptance from construction

• Standardize owner acceptance of systems, training, etc
• O&M revision
• Schedule and monitor preparation for first occupancy units

• New property shop setup

Employee Support

• New Hire onboarding and training

• Employee Engagement

• Maintenance safety protocols/equipment

Other duties as assigned

Essential Qualifications:

• High School Diploma or equivalent

• At least 5-10 years of mechanical maintenance experience

• HVAC and CAMT certification, preferred

• Working knowledge of building trades, eg. plumbing, electric, flooring, roofing and carpentry

• Knowledgeable and compliant with OSHA rules and regulations

• Staff evaluation experience preferred

• Knowledge of methods involved in the maintenance and repair of apartment buildings

• Basic computer skills