Extreme Clean Car Wash Customer Service Representatives

True Blue Car Wash is a rapidly growing nationwide company with 60+ locations under the regional banners of Clean Freak Car Wash in the Southwest, Extreme Clean & Rainstorm Car Wash in the Midwest, and Personal Touch Car Wash in the Northeast.

JOB TITLE: Customer Service Representative - We are hiring for both full-time and part-time positions.

REPORTS TO: Site General Manager

LOCATIONS: St. Charles, Elgin & East Dundee, IL

POSITION SUMMARY:

Extreme Clean Car Wash is looking to the fill the position of Customer Service Representative. Team members start at $12.00/hour plus commissions. Team members have an opportunity to make hundreds of dollars in commissions each month. As a Customer Service Representative, you will be serving the company’s customers by addressing inquiries, making the customer feel welcome, explain our wash packages in addition to explaining our monthly membership plans. We then share our time, effort, and knowledge to help guide you through our Developmental Career Plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for greeting customers, answering questions, and explaining the wash options available.
• Stand at the pay stations and assist every customer that comes through the wash.
• Field customer inquiries.
• Guide customer vehicles into the wash tunnel.
• Upkeep the condition of the car wash by performing cleaning tasks such as taking out the garbage, sweeping the lot, and using a pressure washer to clean the wash bay.
• Performs other duties and responsibilities as assigned.

Duties and Job Breakdown Percentages:

70% Customer Interaction

20% Site Upkeep (Cleaning/Maintaining)

5% Opening/Closing Procedures

5% Basic/Light Troubleshooting of Daily Duties

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Ability to recommend different wash memberships to customers.
• Ability to work as a team.
• Proficient computer skills with the ability to learn a point of sales system.
• Strong work ethic and professional attitude.

EXPERIENCE:

• Customer service and some sales experience preferred.

PHYSICAL DEMANDS:

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel. The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor conditions where temperatures can exceed 90+ degrees Fahrenheit during the summer and below zero in the winter to include all variable weather conditions. The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

WORKING ENVIRONMENT:

The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others.

This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

SUPERVISION RECEIVED:

The team member must be capable of performing their responsibilities with minimal supervision.

NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the team member in this job.

True Blue Car Wash offers an excellent workplace to grow personally and professionally and includes many comprehensive benefits such as:

• Competitive Pay. Starting hourly rate of $12.00 plus commission opportunities
• Paid Time Off Leave
• Medical, Dental, and Vision Coverage available to Full-Time employees after 60 days
• 401K plan with company match

True Blue Car Wash is an Equal Opportunity Employer – Veterans/Disabled and other protected categories

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.